Experienced Customer Service Advisor - Mobile Hub - South Luzon/Metro Manila 2024

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Mobile Hub team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are resolved promptly. If you're passionate about delivering outstanding customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced digital landscape. Our team of experts is committed to fostering a culture of excellence, innovation, and customer-centricity. We're proud to be a part of the arenaflex family, and we're excited to have you join our journey!

Job Summary

As an Experienced Customer Service Advisor, you'll be responsible for providing exceptional customer service support to our clients, resolving routine problems, and ensuring that our customers receive the best possible experience. You'll work closely with our team to identify opportunities for growth and improvement, and contribute to the development of our customer service strategies.

Essential Functions / Core Responsibilities

* Ensure that the service delivered to our customers meets contractual Key Performance Indicators (KPIs)

• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide resolution to the customer
• Listen attentively to customer needs and concerns, demonstrate empathy, and maximize opportunities to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work, including notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document, and retrieve information in call tracking databases
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Candidate Profile

* High school diploma with three to six months of relevant experience preferred

• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

This role is part of our Career Framework, which provides a clear path for growth and development within arenaflex. As an Experienced Customer Service Advisor, you'll have the opportunity to develop your skills and knowledge, and take on new challenges as you progress in your career.

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're always looking for ways to improve and innovate. We believe in the importance of work-life balance, and offer flexible work arrangements to support our employees' needs.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive base salary
• Performance-based bonuses
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Professional development opportunities

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

LI-DNI

Location: PHL Manila - San Lazaro Language Requirements: English Time Type: Full-time Apply Job! Apply for this job