Consumer Success (Weekend Only)

About the Company

We’re seeking a motivated Consumer Success Representative with a strong mix of customer service and sales skills to support consumers during the early stages of the home buying or selling process. This role is ideal for a self-starter who thrives in a fast-paced, customer-focused environment and enjoys helping people achieve meaningful outcomes.

About the Role

Position: Consumer Success Representative

Location: Remote

Duration: 3-6 months (with possible extension or contract-to-hire)

Responsibilities

• Handle inbound and outbound warm calls, emails, and texts
• Identify customer needs through active listening and problem-solving
• Deliver exceptional customer service and timely resolutions
• Connect consumers with real estate professionals
• Work independently while collaborating with a supportive team
• Accurately document interactions and customer information

Qualifications

• 2+ years of experience in a call center or customer-facing phone role
• Sales experience preferred

Required Skills

• Strong communication, objection-handling, and conflict-resolution skills
• Customer-first mindset with a focus on performance goals
• Tech-savvy and comfortable using multiple systems simultaneously
• Reliable attendance, adaptability, and willingness to learn
• Interest in real estate or customer engagement roles

Preferred Skills

• Clear and professional English communication (additional languages a plus)

Work Arrangements: Weekend-only role

Work Schedule & Requirements

• Training: Monday–Friday, February 9–13, 2026, 7:30am–4:30pm PST (attendance required, no gaps)
• Weekend Work: Weekend shift after training:

• Saturday–Sunday 6:00am–3:00pm PST
• Saturday–Sunday 7:00am–4:00pm PST
• Saturday–Sunday 11:00am–8:00pm PST
• Saturday–Sunday 12:00pm–9:00pm PST

100% remote (must have reliable high-speed internet)

Work Requirements

• Ability to sit or stand for extended periods and use a computer and headset throughout the workday
• Reliable internet connection capable of supporting calls, video, and online systems

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.