Experienced Customer Service Representative – Remote Work Opportunity with arenaflex
Job Summary:
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our clients while navigating the complexities of the airline industry. With a competitive hourly rate of $24, this is an exciting opportunity to develop your skills, expand your knowledge, and become an integral part of a dynamic team.
About arenaflex:
arenaflex is a leading airline that prides itself on its commitment to excellence, innovation, and customer satisfaction. With a rich history of providing top-notch service to millions of passengers worldwide, we are dedicated to creating a unique and inclusive work environment that fosters growth, diversity, and teamwork. Our 20+ Representative Business Asset Groups are designed to connect our colleagues to our clients, partners, networks, and investors, empowering them to reach their full potential and establish a comprehensive workplace that addresses and surpasses the challenges of our diverse world.
Key Responsibilities:
As a Customer Service Representative, you will be responsible for:
- Providing exceptional service to clients in a considerate, professional, courteous, and expert manner
- Handling customer inquiries, resolving issues, and providing solutions in a timely and efficient manner
- Issuing, reissuing, and refunding traveler tickets
- Booking, ticketing, and confirming flight reservations
- Rebooking travelers on oversold flights and during irregular operations
- Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades
- Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refreshments
- Performing traveler loading, including ticket lift and ticket lift/check
- Operating gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
- Operating jetways/spans for boarding and deplaning travelers
- Making boarding and departure gate announcements
- Conveying domestic/international flight records
- Performing traveler service flight close-out methods
- Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintaining the schedule of flight loading process
- Performing customer service hands-on training
- Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
- Assisting travelers with self-service kiosk registration and booth baggage handling at ticket counters
- Managing lines at ticket counter stands and ticket counters
- Clearing/confirming international records at booths in the ticket counter area and activation stations
- Accepting and activating travelers' self-labeled bags at activation stations
- Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
- Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
- Answering and assisting during security and emergency situations
- Providing interfacing traveler door information
- Providing quality customer service in a professional manner and according to American's rules
- Adhering to organizational policies, procedures, and performance guidelines
- Completing task-related stages of training
- Complying with applicable laws (e.g. DOT, FAA, TSA)
- Utilizing various internal resources/frameworks, including during customer interactions
- Wearing uniform as required by organizational policy
Essential Qualifications:
* Bachelor's degree
- Bilingual language abilities required in certain areas
- Relevant valid driver's license as required by local authorities
- Must meet FAA criminal background checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power and US Customs security identifications, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organizational and security requirements
- Must be approved to work in the U.S.
Preferred Qualifications:
* Training and earlier professional training
- Working knowledge of Sabre or other Traveler Service Framework
- Past face-to-face customer service experience
What You'll Get:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
- Health Programs: We believe you should be your best self - that's why our health programs provide you with the necessary tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
- Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.
Why You'll Love This Job:
* Competitive hourly rate of $24
- Opportunity to develop your skills and expand your knowledge
- Chance to become an integral part of a dynamic team
- Comprehensive benefits package
- Inclusive and diverse work environment
- Opportunity to make a difference in the lives of millions of passengers worldwide
How to Apply:
If you're ready to embark on a journey of growth, learning, and self-discovery, apply now to become a Customer Service Representative at arenaflex. Visit our website to learn more about our company culture, benefits, and job opportunities. Apply for this job