Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry

At arenaflex, we're passionate about delivering exceptional customer experiences and driving growth in the food manufacturing industry. As a leading brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States, we're committed to our core values of Family, Quality, Integrity, and Authenticity. We're seeking a highly skilled and dedicated Bi-Lingual Customer Service Coordinator to join our team and help us continue to thrive.

About arenaflex

arenaflex is a family-owned company with a rich history dating back to 1973. Our commitment to quality, integrity, and authenticity has earned us a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth. We're proud of our reputation for delivering exceptional products and services, and we're dedicated to creating a rewarding environment for our employees to grow and thrive.

Job Summary

We're seeking an experienced Bi-Lingual Customer Service Coordinator to join our team and provide exceptional customer service to our clients. As a key member of our customer service team, you will be responsible for managing customer orders, resolving inquiries and complaints, and collaborating with cross-functional teams to ensure customer satisfaction. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Processing Orders/Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure the timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Function Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-Lingual (Spanish): Required

• Food Manufacturing: Required
• Bachelor's Degree: Required
• 5+ years of Customer Service experience: Required
• Experience as a customer Account Manager: Required
• Experience supporting and communicating cross-functionally: Required
• Experience with documentation of all customer interactions, especially complaints: Required
• Experience with PO's & invoicing PO's: Required
• Proficient in Excel, ERP's, and complaints platform, D365 preferred: Required
• Experience with B2B or B2B & B2C clients preferred: Preferred

Preferred Qualifications

* Experience working in a fast-paced customer service environment: Preferred

• Knowledge of food manufacturing industry: Preferred
• Certifications in customer service or related field: Preferred

Why Join arenaflex?

* Opportunities for career growth and development: We're committed to helping our employees grow and thrive in their careers.

• Collaborative and dynamic work environment: Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
• Competitive compensation and benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional development opportunities: We're committed to helping our employees develop new skills and knowledge to advance their careers.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job