Manager Customer Insights & Data Analytics (remote)

About the position This critical role leads our Supply Chain Core Products team, a high-performing team responsible for building, enhancing, and operationalizing scalable internal analytics products that drive operational efficiency and data-informed decision-making across Ryder's supply chain and logistics operations. This role focuses on developing persistent analytics solutions—such as AI-powered labor management systems, predictive forecasting tools, and self-service Power BI dashboards—leveraging data engineering, AI/ML, and visualization technologies to deliver measurable business impact, including time savings, error reduction, and improved resource utilization. The Core Products Manager collaborates closely with our internal Supply Chain Product and Analytics Team and adjacent Platform teams to translate business needs into production-ready features. Key responsibilities include owning the technical roadmap for core products, integrating validated prototypes into scalable builds, managing escalated technical issues, and ensuring high-quality, maintainable solutions that align with Ryder's enterprise standards. This leader will mentor a cross-functional team of data analysts, AI/data specialists, and UX resources; foster a product ownership culture; and drive continuous improvement through feedback loops, adoption metrics, and innovation. Success is measured by product reliability, user adoption rates, reduction in manual processes, and contributions to Ryder's digital transformation and operational excellence goals.

Responsibilities

• Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products.
• Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
• Independently identifies process gaps, recommends and implements process improvement.
• Lead innovation in both analytical products and the curation of new data sources.
• Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
• Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
• Provide analytics and customer and experience insights down to the branch and unit level.
• Performs other duties as assigned.

Requirements

• Detailed oriented with excellent follow-up practices, Required
• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality, Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Demonstrates problem solving skills and ability to find creative solutions to challenges, Required
• Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management. Command skills, managing vision and purpose, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Work cross-functionally in order to achieve desired results, Required
• Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups, Required
• Develops and delivers effective presentations to senior levels of management, Required
• Ability to work independently and as a member of a team, Required
• Possesses strong technical aptitude, Required
• Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc., Required
• Familiarity and knowledge of other programing languages and analytical tools (Python, PowerBI, R, DataBricks, etc.), Required
• Good understanding of B2B Marketing concepts, practices, challenges., Required
• Ability to arrive at conclusions and give recommendations to Senior Management on information obtained., Required
• Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science, Required
• 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required
• 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required
• Customer experience insights methods, analytics, tools, and practices. Advanced, Required
• Excel, SQL, R/, SAS/other Statistical Packages. Advanced, Required

Nice-to-haves

• Master's degree in business administration (MBA) and/or master's degree, Preferred
• 1 year or more in experience in transportation/logistics industry a plus., Preferred

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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