Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch products and services to our valued customers. As a Customer Service Representative/Inside Sales Representative, you'll play a vital role in driving sales growth, building strong relationships with customers, and ensuring seamless sales processes. If you're a motivated and customer-focused individual with a passion for the HVAC industry, we want to hear from you!

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. Here are just a few reasons why you'll love working with us:

• Competitive Benefits: Our comprehensive benefits package is effective on day one for all full-time direct hires, ensuring you're taken care of from the start.
• Training and Development: We're committed to helping you grow and develop your skills through our extensive training programs and ongoing support.
• Global Opportunities: As part of the arenaflex family, you'll have access to global career opportunities and be part of a diverse and inclusive community.
• Growth and Advancement: With arenaflex, you'll have the chance to take on new challenges, develop your skills, and advance your career in a rapidly evolving industry.

Responsibilities:

As a Customer Service Representative/Inside Sales Representative, you'll be responsible for:

• Building Sales: Help our branch build its sales by maintaining house accounts, communicating with dealers, and promoting new products and services.
• Customer Service: Provide exceptional customer service via walk-ins, phone calls, and emails, ensuring customers receive timely and accurate information.
• Sales Execution: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
• Product Knowledge: Stay up-to-date on product information, features, and benefits to educate customers and improve sales and customer satisfaction.
• Problem-Solving: Collaborate with the Branch Manager to resolve customer issues, ensuring customer satisfaction and adherence to arenaflex policies.
• Administrative Tasks: Perform daily cash drawer processing, end-of-shift counts, and prepare deposit slips.
• Customer Feedback: Periodically reach out to customers to determine satisfaction with arenaflex products and services.
• Market Research: Monitor competitive activity and trends within the territory to stay ahead of the competition.
• Record-Keeping: Maintain accurate records and prepare reports on sales activities.
• Professional Development: Expand your knowledge of HVAC products and stay current with the latest industry trends.
• Teamwork: Work collaboratively with all levels of management and peers to ensure seamless communication and effective teamwork.

Requirements:

To succeed in this role, you'll need:

• HVAC Knowledge: A strong understanding of HVAC equipment and products, with a minimum of 5 years of experience in the industry.
• Sales and Customer Service Experience: 6+ years of progressive sales and customer service experience, with a proven track record of meeting sales quotas.
• Technical Skills: Proficiency in Microsoft Office (Outlook, Excel, Word) and database applications, with excellent phone and email etiquette.
• Communication Skills: Effective verbal and written communication skills, with the ability to explain technical information clearly.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize and multitask.
• Attention to Detail: A high level of attention to detail and accuracy, with the ability to maintain accurate records and reports.
• Physical Requirements: Ability to perform essential responsibilities with or without reasonable accommodations.

What We Offer:

As a valued member of the arenaflex team, you'll enjoy:

• Competitive Salary: A competitive salary and bonus structure, based on performance.
• Benefits Package: Comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Training and Development: Ongoing training and development opportunities, to help you grow and advance your career.
• Global Opportunities: Access to global career opportunities, with a diverse and inclusive community.
• Growth and Advancement: Opportunities to take on new challenges, develop your skills, and advance your career in a rapidly evolving industry.

How to Apply:

If you're a motivated and customer-focused individual with a passion for the HVAC industry, we want to hear from you! Apply now to join the arenaflex team and take the first step towards a rewarding and challenging career. Apply for this job