Experienced Licensed Customer Service Representative – Collector Car Insurance Specialist

Join the team at arenaflex, where passion meets protection! We are seeking a highly skilled and licensed customer service representative to join our underwriting department, specializing in collector car insurance policies. As a key member of our Customer Care Center, you will be the first point of contact for existing customers, providing exceptional customer service while maintaining our underwriting integrity.

About arenaflex

arenaflex has been a leader in collector car insurance policies since 1976, offering industry-leading protection for appreciating collector vehicles and collectible items. As part of NSM Insurance Group, we collaborate with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission is to "Embrace, Protect, and Expand the Collector Community," fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.

Key Responsibilities

As an Experienced Licensed Customer Service Representative, you will:

• Address client needs and concerns via phone and email
• Maintain and utilize a working understanding of underwriting compliance guidelines
• Answer back-to-back inbound calls
• Make outbound calls as needed
• Establish customer relationships and follow up with customers
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications
• Delight our customers with superior customer service
• Service existing customers with endorsements, payments, policy changes, etc., including those that require underwriting authority
• Cancel and Non-renew policies according to procedures
• Complete necessary documentation quickly and efficiently
• Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones 100% of the time
• Conduct risk analysis and evaluate underwriting quality of applicants
• Evaluate application factors/details to appropriately match premium to underwriting risk
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Essential Qualifications

* High school diploma or equivalent

• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer-facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through, and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail-oriented
• Proactive in problem-solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet

Desired Qualifications

* Associate or bachelor's degree

• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere in the continental US. Our office is located in Cherry Hill, NJ. We offer a dynamic and supportive work environment, with a focus on fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions. Our mission is to "Embrace, Protect, and Expand the Collector Community," and we are committed to providing exceptional customer service while maintaining our underwriting integrity.

Compensation and Benefits

* $43-46k ($21-23/hr) depending on experience level, overtime eligible

• Health insurance (medical, dental, vision)
• Flexible spending & health savings accounts
• Life insurance
• Retirement plan
• Paid time off
• Overtime availability
• Employee referral program

Weekly Schedule

* 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)

Application Instructions

If you are a motivated and customer-focused individual with a passion for collector car insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Application Question(s)

* Do you have an active Property & Casualty or Personal Lines insurance producer license?

• This role is 100% remote and all employees are required to have high-speed cable or fiber optic internet. DSL, Satellite, hotspots, and/or 5G internet will not work for our purposes. Can you meet this requirement?

Experience

* Insurance: 1 year (Required)

• Call center: 1 year (Preferred)

Work Location

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