ECM Modernization and Workflow Analyst (IT Business Analyst - Journey)

About the position As the Enterprise Content Management (ECM) Modernization and Workflow Analyst at the Department of Ecology, you will play a pivotal role in defining, optimizing, and supporting digital records processes across the agency. Key aspects of the role include: Laserfiche Business Solution Development: Leading the analysis and design of business requirements and digital workflows leveraged in the Laserfiche platform for streamlined content and records management. Process Analysis & Optimization: Driving initiatives to assess, document, and re-engineer business processes; ensuring effective migration and integration of records, both legacy and digital, into Laserfiche. Compliance & Governance Partnership: Collaborating closely with records managers and compliance experts to map, automate, and validate business processes so that the agency fulfills all records retention and public disclosure mandates. User-Centered Design: Translating complex user requirements into actionable Laserfiche solutions through interviews, process mapping, prototyping, and user acceptance testing. Change Management & Training: Supporting the adoption of Laserfiche through the creation of documentation, training materials, and user support resources to drive digital literacy and ECM best practices across programs. Cross-Functional Collaboration: Acting as a liaison between end users, IT, and project managers to align requirements, ensure clear communication, and deliver Laserfiche solutions that meet both operational and compliance objectives.

Responsibilities

• Elicit and document business requirements and process models to configure content management workflows, forms, metadata, and records policies that meet program objectives and compliance needs.
• Lead cross-program discovery to map record-creating processes end-to-end; produce BPMN 2.0 process maps, lifecycle diagrams, and RACI matrices to drive design decisions.
• Translate key partner needs into well-formed user stories and acceptance criteria; manage a transparent requirements backlog with full traceability from need to release.
• Author functional specifications and configuration guides for Laserfiche (Workflow, Forms, Records Management, Audit Trail); collaborate with IT and vendors to implement and validate configurations.
• Plan and facilitate user acceptance testing: design test scenarios from acceptance criteria, run UAT sessions, track defects, and obtain go/no-go sign-offs.
• Deliver change management and adoption activities (training, quick-reference guides, communications); coach super-users and provide post-go-live support.
• Partner with solution architects on integrations to support secure end-to-end record lifecycles.
• Steward business taxonomy, metadata standards, and naming conventions; maintain configuration baselines and contribute to information governance reviews.
• Drive continuous improvement via backlog grooming, retrospectives, and key partner feedback loops focused on cycle time, adoption, and compliance outcomes.

Requirements

• Six (6) years of experience and/or education as described below:
• Experience in business analysis of Information Technology (IT) projects and/or agency-wide initiatives.
• Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or a closely related field, or completion of a two (2) year accredited vocational training program in IT or related program.

Nice-to-haves

• Bachelor's degree with a focus on business, information technology, project management, business analysis, or related field.
• Two+ years of experience with business and workflow analysis and requirements development for ECM and data management solutions.
• Four years of business analysis experience on IT projects that cross program or agency boundaries.
• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
• Prosci OCM Certification.
• Knowledge of M365 tools (Excel, Word, Visio, PowerPoint, Teams), and Monday.com (or similar enterprise-wide project management system).

Benefits

• Medical/Dental/Vision for employee & dependent(s)
• Public Employees Retirement System (PERS)
• Vacation, Sick, and other Leave
• 11 Paid Holidays per year
• Public Service Loan Forgiveness
• Tuition Waiver
• Long Term Disability & Life Insurance
• Deferred Compensation Programs
• Dependent Care Assistance Program (DCAP)
• Flexible Spending Arrangement (FSA)
• Employee Assistance Program
• Commute Trip Reduction Incentives
• Combined Fund Drive
• SmartHealth

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