Experienced Remote Customer Service Agent: arenaflex Agent Office Trained
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service to our clients across the United States. As a seasoned customer service professional with a passion for insurance and financial products, you'll play a vital role in helping us achieve our goal. If you're a licensed candidate with a minimum of three years of experience working in an arenaflex office, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative insurance and financial solutions to individuals and businesses across the country. With a strong commitment to customer satisfaction and a passion for helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, we're dedicated to building long-lasting relationships with our clients. As a remote customer service agent, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a real difference in people's lives.
Key Responsibilities
As a remote customer service agent, you'll be responsible for providing top-notch support to our clients across the US. Your key responsibilities will include:
- Processing payments and following up with clients for overdue payments
- Sending necessary documents to customers and uploading them to Necho upon customer completion
- Updating odometer readings and following up on drive safe and save setups
- Maintaining meticulous notes in the system
- Updating financial cards
- Collecting information like drivers licenses for MVR No hit's etc. in underwriting - folders and sending it to your agent
- Upselling from BOD Service tasks
- Putting in a Policy Transaction (PT) for the information collected in underwriting folders
- Answering phone calls during allocated times
Requirements
To be successful in this role, you'll need to meet the following requirements:
- You must have valid work authorization
- You must be able to work Monday to Friday
- You must have prior or current arenaflex experience
- You must have prior service experience
- You must be willing to get an Insurance Producer's license in the State that their Agent/s are located
The Kind of Person We're Looking For
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're the right person for the job, you'll:
- Maintain a strong work ethic with a commitment to success for the business
- Communicate clearly, professionally, and empathetically on every interaction
- Be enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Be people-oriented and love to help others
- Demonstrate proven ethical behavior
- Be organized, detail-oriented, and able to multi-task
- Possess self-sufficiency and problem-solving skills with a high degree of autonomy
- Be able to work in a team environment
- Desire to learn and grow with our company
Benefits
As a remote customer service agent, you'll enjoy a range of benefits, including:
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
- Work from home
Pay and Shift
* Pay: $17.00 - $30.00 per hour
- Shift: Day shift
Experience and Language Requirements
* WORKING AT arenaflex OFFICE: 3 years (Required)
- Language: Spanish (Required)
License/Certification Requirements
* Property & Casualty License (Required)
- Life & Health Insurance License (Required)
Work Location
* Remote If you're a motivated and customer-focused individual with a passion for insurance and financial products, we want to hear from you! Apply now to join our dynamic team and start making a real difference in people's lives. Apply Job! Apply for this job