Outsourced Travel Specialist - Aerospace & Defense Account

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Outsourced Travel Specialist (Remote) Full time, United States We are seeking an Outsourced Travel Specialist to support the Travel Manager in overseeing and managing the day-to-day operations of the travel program for a key aerospace and defense client. In this role, you will collaborate closely with internal and external stakeholders, program teams, and preferred travel suppliers to ensure an efficient, compliant, and customer‑focused travel experience. You will assist with travel reporting, support the tracking of key performance metrics, and help ensure cost control and policy adherence. You will also manage ServiceNow tickets, troubleshoot travel‑related issues, and educate employees on travel processes and program requirements. This position requires strong research capabilities, a commitment to continuous learning, excellent organizational skills, and the ability to work proactively with minimal direction. As an Outsourced Travel Specialist, you will

• Utilize SABRE GDS for research and troubleshooting, not for booking
• Manage day‑to‑day operations of the travel program, including monitoring the travel inbox and responding to ServiceNow ticket requests
• Provide timely, accurate support and issue resolution for employee travel inquiries
• Offer guidance on corporate travel policies, procedures, and best practices
• Serve as a liaison between the client and BCD to troubleshoot challenges and streamline processes
• Build and maintain relationships with preferred travel vendors to support performance management and issue escalation
• Identify opportunities for continuous improvement within the travel category
• Assist in maintaining and administering travel‑related content on internal platforms, including Travel and Travel Safety & Security sites

About you

• Knowledge of FAR compliance requirements and their impact on travel processes are preferred
• Experience in corporate travel, with a bachelor’s degree or equivalent work experience
• Familiarity with T&E reporting and processes are considered a plus
• Strong customer‑service orientation and the ability to communicate clearly and professionally
• Ability to collaborate across all levels of the organization to understand program needs
• Strong written and verbal communication skills in English
• Proven ability to work independently, proactively identify issues, and manage competing priorities
• Must live and work on U.S. soil and be a U.S. citizen due to ccontracted client requirements

About us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Outsourced Travel Specialist is between $60,000 and $72,000. The actual pay depends on your skills, qualifications, experience and geographical location. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-RJ1 Apply tot his job Apply To this Job