Cell Therapy - Specialist, Order Management

Job Title: Manager, Global Operations Support, Scheduling and Cell Logistics Onsite/Hybrid: 60% Onsite Site Locations: Seattle Eastlake Preferred but manager is open to hire at Giralda farms, NJ Work Schedule: Standard Hours; M-F! Purpose and Scope of the Position At Client, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and Client’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. The Global Operations Support specialist will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross-functional collaboration with Client global site stakeholders and third-party distributors. The individual will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order-to-cash process to upcoming markets, and ensuring a best-in‑class customer delivery experience for our patient treatment centers worldwide.

• Position is office-based with in‑office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Weekend and holiday on‑call support is required as assigned.

Required Competencies

• Effective in managing time and resources and in decision-making.
• Highly self‑motivated, self‑aware, and professional
• Excellent at planning and organizing information.
• Strong communication (written and verbal) and presentation skills.
• Able to work independently and in groups.
• Flexible in responding to quickly changing business needs.
• Skilled at managing tense situations and de‑escalation.
• Eager to work with teams from other regions and cultures.
• Able to share workspace for independent and collaborative work.
• Strong sense of ownership and accountability

Duties and Responsibilities Conduct/Support monitoring of digital communications:

• Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.
• Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur.
• Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Client Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on‑time delivery and representing the business.
• Collaborate with IT Management and Vendor Managers to escalat support day to day operation issues.
• Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution.
• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
• Collaborate with business partners for Order Exception Management and Cross functional process mapping.
• Collaborate with Client Commercial and Finance teams to issue credit and resolve any sales order and finance related issues.
• Support with maintenance of the team’s SOPs and work instructions.
• Collaborate with BI&A team to build reports and dashboard for Order Management team.
• Analyze existing processes and look for opportunities for continuous improvements.
• Accountable for individual and team performance.
• Understands comprehensive global pharmaceutical regulatory requirements (e.g. cGMP and GxP).

Education and Experience

• Bachelor’s degree + 5 years of work in pharmaceutical/Biotech industry.
• Must have operating experience working in SAP S/4 Hana, and understanding of ERP systems.
• Experience working in a regulated environment (cGMP/FDA)
• Experience in Order to cash domain, Pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns. Cell Therapy experience is preferred.
• Ability to work effectively both independently and as part of a team.
• Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word

EEO “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” #J-18808-Ljbffr Apply tot his job Apply To this Job