SaaS Configuration Analyst

About Us

Coderio designs and delivers scalable digital solutions for global companies. With a strong technical foundation and a product-oriented mindset, our teams lead complex software projects from architecture to execution. We value autonomy, clear communication, and technical excellence. We work closely with international teams and partners, creating technology that makes a difference.

🌍 More information: http://coderio.com

The Junior SaaS Functional Analyst will be a key figure in ensuring the successful onboarding and continuous operation of our clients' platforms. This role requires a blend of structured thinking, hands-on configuration skills, and excellent communication. You will bridge the gap between business requirements and system setup, working directly with international customers to confirm needs, configure the platform accurately, and provide functional support after go-live. Your mission is to ensure a smooth, professional onboarding experience while maintaining Coderio’s high standards of quality and client satisfaction.

What to Expect in This Role (Responsibilities)

Work directly with international clients to gather, clarify, and confirm onboarding requirements.

Translate business needs into clear and accurate SaaS configurations (no coding required).

Execute platform setup and configuration according to agreed technical specifications.

Validate and test configurations with clients to ensure alignment before go-live.

Provide day-to-day functional support and troubleshooting to clients after implementation.

Assist users with platform guidance, usage best practices, and functional queries.

Document configurations, key decisions, and follow-ups to ensure process traceability.

Maintain professional, structured communication to ensure a premium onboarding experience.

Requirements

2+ years of experience in functional analysis, implementation, onboarding, or technical support roles.

Hands-on experience with SaaS configuration and system setup.

Proven ability to work in client-facing environments, confirming requirements and managing expectations.

Native or near-native English proficiency (C1/C2 - spoken and written) is mandatory.

Detail-oriented, process-driven, and highly organized mindset.

Strong communication skills and a professional presence when dealing with stakeholders.

High level of ownership and a proactive approach to problem-solving.

Availability to work aligned with US time zones.

Nice to Have

Experience in SaaS Onboarding, Professional Services, or Customer Success departments.

Previous background as a Functional Analyst or Implementation Specialist.

Familiarity with ticketing and support ecosystems (Zendesk, Intercom, Jira, etc.).

Experience working with US or European-based clients and corporate cultures.

Benefits

100% remote work (LATAM).

Long-term engagement with high impact in client digital transformation.

Exposure to international markets and global SaaS standards.

Collaborative environment with a focus on professional excellence.

Clear processes and a structured onboarding framework.

Opportunity to grow within a modern engineering and product culture.

Why Join Coderio?

At Coderio, we value talent regardless of location. We are a fully remote company, passionate about technology, collaboration, and fair compensation. We offer an inclusive and challenging environment with real growth opportunities. If you are motivated to deliver functional solutions that make a difference, we are waiting for you. Apply now.