Business Transformation Advisor

What are we looking for? The Business Transformation Advisor is a senior, client-facing advisor who leverages deep TPA industry expertise and advanced VBA platform knowledge to guide client configuration strategy and solution design. This role ensures each client’s implementation is grounded in best practices, aligned to operational realities, and built for long-term scalability and ROI. Business Transformation Advisors advise clients on platform configuration, workflow design, and key implementation decisions. They help clients navigate tradeoffs, apply industry best practices, and adopt approaches that protect platform integrity and support sustainable operations well beyond go-live . Working in close partnership with Project Management, Configuration Services, Training, Data Integration, and Product teams, the Business Transformation Advisor translates complex business needs into clear, scalable design recommendation s. Client Imp actAt VBA, client experience is not owned by a single team—it is a shared responsibility across the organization. The Business Transformation Advisor is central to that commitment. In this role, you wi

• ll:Act as a trusted advisor, helping clients make informed implementation decisions that support sustainable operatio
• ns.Design solutions that prioritize client outcomes, usability, and operational efficiency, not just technical completi
• on.Bring a client advocacy mindset to every engagement—ensuring client needs are clearly understood and represented across internal tea
• ms.Hold a high bar for implementation quality so clients feel confident, supported, and successful from day o

ne. Success is measured by how well clients are positioned after implementation with scalable solutions, confident teams, and a trusted long-term partnership with VBA. Abou t VBAConnected by Mission. Driven by Innova tion.At VBA, our mission is simple but powerful: we make the healthcare experience better for everyone. We help clients simplify complex operations through fully integrated solutions spanning claims and benefits administration, revenue cycle management, provider and network management, care coordination, and automation tools. Our technology—ranging from VBAPI’s thousands of integration endpoints to predictive analytics, branded portals, mobile access, and AI-powered automation—drives efficiency, accuracy, and better outcomes for millions of people who rely on their health benefits every day. What sets us apart is not just our platform, but our people-centered culture: we blend innovation with flexibility, empowering employees to do meaningful work, stay connected across 25+ states, and thrive in an environment where purpose, collaboration, and growth fuel everything w e do. To be considered for this position, all applicants must complete the Wonderlic Select Assessment. https://apply.select.wonderlic.com/DZVA DF/VBA What are we looking for in this po sition?Client & Domain Ex

• pertise7+ years of experience within a self-insured TPA or health plan environment, with direct, hands-on exposure to core operational s
• ystems.Strong working knowledge of critical TPA business fun
• ctions:Claims processing and adjud
• icationBenefit and plan
• designEligibility and enr
• ollmentStop loss adminis
• trationAccounting and

billing Advisory and Relationshi

• p SkillsProven ability to guide clients through complex operational, system, and migration decisions with credibility an
• d trust.Advisor on best practice migration strategies that account for stop-loss contract compl
• exities.Experience translating business and operational needs into scalable system designs and wo
• rkflows.Strong executive-level communication and relationship-building skills, with the ability to influence decisions through ex
• pertise.Working knowledge of core platforms and processes, including claims, eligibility, provider, and integration/EDI p

latforms What will you b e doing? Sales & Solutionin

• g SupportSupport RFP responses and tailor product demonstrations to prospect use cases and business f
• unctions.Lead solution design discussions, proposals, and configuration concepts throughout the sal
• es cycle.Assess prospect fit with VBA’s ideal customer profile and expe

cted ROI. Client Implementati

• on AdvisorServe as the primary strategic advisor on configuration and solution design during implem
• entations.Build trusted client relationships through clear guidance, accountability, and proactive comm
• unication.Partner with Project Management to align on scope, timelines, risks, dependencies, and
• tradeoffs.Provide direction through ambiguity, drive timely decisions, and resolve complex or escalated design c
• hallenges.Ensure design choices support measurable ROI and a positive client e

xperience. Solution Design &

• ScalabilityLead discovery to understand client operations, goals, and succes
• s criteria.Translate requirements into scalable workflows, configurations, rules and data in
• tegrations.Identify gaps between current processes and platform capabilities; recommend sustainable best-practice
• solutions.Apply systems thinking to ensure solutions support long-term scalability and operatio
• nal impact.Configure portions of the platform as needed to demonstrate best practices and validate

workflows. Quality, Collaboration & Continuous

• ImprovementOwn solution quality, guiding clients toward maintainable, low-risk con
• figurations.Collaborate cross-functionally (Configuration, Training, Data Integration, Product, Engineering) to deliver well-scoped, effectiv
• e solutions.Contribute to implementation playbooks, templates, and best-practice documentation to improve consistency and clie
• nt outcomes.Share industry insights, workflow learnings, and regulatory updates with int

ernal teams. Team Enablement &a

• mp; ExpertiseMentor team members and share best practices to elevate delivery quality and
• consistency.Stay current on industry trends, compliance requirements, and platform

capabilities. Travel Requirements: Up to 20% travel t o client sitesLo cation: Remote What can VBA offer you? Purposeful Work. Flexible Culture. Human -Centered Tech.At VBA, you’ll be part of a team that’s connected by mission and driven by innovation. We offer the flexibility to do your best work from wherever you are, the tools and support to grow your career, and the chance to make a real impact on the healthcare experience. Our culture blends trust, collaboration, and curiosity—giving you space to think boldly and the struct ure to succeed. Wo

• rk/Life Balance:Remote/Hybrid Schedules (depend
• ing on jo
• b role)Time off:
• 12 Paid HolidaysResp
• onsible Time Off
• Volunteerism DayPaid
• Parental Leave:2 Week
• s: Bonding Leave10 Weeks: Supplemental Medical Leave (for Birthi

ng Parents Only) Financial Health-Company Sp

• onsored Benefits:Life insurance-$500,000
• guaranteed issueShort- and long-term dis
• ability insuranceEmployer match on employee 401
• (k) contributionsBroadband Reimbur

sement up to $120 Heal

• th & Wellness:Health Insurance (2-Med
• ical Plan Options)Dental and vision coverage also
• subsidized by VBAEmployee

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