Experienced Veterinary Data Entry Specialist – Remote Customer Service & Data Management

At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support team in Louisville, KY. As a Full-Time Veterinary Data Entry Specialist, you'll play a vital role in delivering exceptional customer service and ensuring seamless data management for our veterinary partners.

Why You'll Love Working at arenaflex

At arenaflex, we prioritize Health, Wellness, and Culture in every aspect of our business and work environment. Our comprehensive benefits package includes:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• Environment-controlled climate
• Employee 20% Discount Program at arenaflex for all your pet needs
• 401(k) with company matching
• Group building events and company-supported lunch meetings
• Career growth and development opportunities
• Health insurance qualification on the first of the month
• Funded child, adult, and pet backup care through Care.com
• Discounts on various items through the LifeMart Discount stage

What You'll Do

As a Veterinary Data Entry Specialist, you'll be responsible for:

• Directly connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests
• Examining and resolving issues to determine proper solutions for clients and partner facilities, and following up on a case-by-case basis to resolve issues
• Completing data entry of prescriptions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention, patience, compassion, and kindness to clients and partners alike
• Working with an eagerness to learn and grow, sharing feedback, receiving feedback, and working in a culture of openness and development
• Communicating with veterinary facilities via telephone (sometimes via other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record client note accounts, so being meticulous is essential
• Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts

What You'll Need

To succeed in this role, you'll need:

• 2 years of experience working in a client or healthcare-focused environment
• Demonstrated excellent interpersonal skills (written, verbal, and listening)
• Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes)
• Working with ownership, being a self-starter, and standing out to detail
• Capability with Microsoft Outlook
• High school education or equivalent
• Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable)
• Decisive reasoning abilities
• Shown ability to multitask and perform well in a fast-paced environment
• Ability to adapt to change as per the business needs of the organization
• Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit
• Ability to maintain confidentiality and secure sensitive data
• Ability to pass background checks

Join Our Team

If you're passionate about delivering exceptional customer service and data management, we encourage you to apply for this exciting opportunity. As a Veterinary Data Entry Specialist at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact in the lives of our clients and partners. Apply Now! Apply for this job