Experienced Customer Service Associate – Morgantown Location

At arenaflex, we're dedicated to delivering an exceptional customer experience that fulfills lives every day. As a Customer Service Associate, you'll play a vital role in supporting our store management team to provide top-notch service, food, and beverages to our valued customers. If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we'd love to hear from you!

About arenaflex

arenaflex is a leading retail and convenience store chain that's committed to providing high-quality products and services to our customers. With a rich history of innovation and customer satisfaction, we're always looking for talented individuals to join our team. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to making a positive impact in our communities.

Key Responsibilities

As a Customer Service Associate, your primary responsibilities will include:

• Greeting and providing an enjoyable shopping experience for all customers
• Responding to customer requests and complaints in a timely and courteous manner
• Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
• Communicating with the management team regarding customer requests and concerns
• Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
• Maintaining proper cash levels in the register drawer and change machines
• Activating fuel and gift cards and assisting with lottery purchases as needed
• Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products
• Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
• Performing customer fuel transactions and monitoring activities at the fuel court
• Stopping fuel pumps if necessary
• Preparing made-to-order food and beverages according to recipe or customer specifications
• Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
• Ensuring coffee thermals are filled and working properly
• Ensuring the proper execution of assigned foodservice and beverage programs and procedures
• Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
• Following proper coding procedures, checking expiration codes, and inspecting all items
• Pulling expired items, documenting, and discarding
• Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices
• Completing all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
• Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
• Completing other tasks as assigned by store management

Essential Functions

To succeed in this role, you'll need to possess the following essential functions:

• Ability to work well individually as well as in a team environment
• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Must be able to work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

While a high school diploma or equivalent is preferred, we welcome candidates who are pursuing their education. Prior food service and/or customer service experience is also a plus.

What We Offer

As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• A dynamic and supportive work environment
• Discounts on arenaflex products and services
• Opportunities for overtime and bonuses
• A fun and fast-paced work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we'd love to hear from you! Apply now to join our team as a Customer Service Associate in Morgantown. Apply for this job