Experienced Crisis Chat Text Counselor – 988 Crisis Intervention Services

At arenaflex, we are committed to providing exceptional support to individuals in crisis through our 988 Crisis Chat and Text services. As an Experienced Crisis Chat Text Counselor, you will play a vital role in delivering emotional support, crisis intervention, and resources to those who need it most. If you are passionate about making a difference in people's lives and possess the skills and expertise to handle high-pressure situations, we encourage you to apply for this rewarding opportunity.

Introduction to arenaflex

arenaflex is a leading organization dedicated to providing crisis intervention services to individuals in need. Our team of experienced professionals is committed to delivering exceptional support and resources to those who require it. With a strong emphasis on quality assurance, we strive to provide the highest level of care and support to our clients.

Primary Responsibilities

As an Experienced Crisis Chat Text Counselor, your primary responsibilities will include:

• Providing crisis intervention to individuals in emotional distress through Crisis Chat and Text
• Conducting assessments of each chat/text visitor to determine the appropriate means of intervention
• Completing risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Establishing good rapport with a wide range of chat/text visitors
• Providing crisis intervention counseling to a wide range of chat/text visitors
• Intervening with suicidal chat/text visitors, including making assessments and taking appropriate action
• Familiarizing yourself with local and statewide community resources and providing information and referral to visitors as appropriate
• Completing thorough documentation for all crisis chat/text in real-time
• Meeting the program's quality evaluation standards, including a minimum of 75% on the quality evaluation and an answer rate of 85% within the first 5 weeks to maintain remote work status
• Attending weekly supervision and participating in the weekly quality evaluation process
• Demonstrating the ability to work independently with confidence and as an integral part of a team of professionals
• Being mature, empathetic, flexible, and adaptable to varying situations and coverage needs
• Being reliable and able to adhere to schedules based on call center needs
• Consistently adhering to call center program policies and procedures
• Skilled in the use of technology, including telephones, computers, laptops, software, and email
• Arriving on shift on time and properly attired
• Assisting in training new Crisis Chat staff
• Meeting with Crisis Chat Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements

Secondary Responsibilities

In addition to your primary responsibilities, you may be required to:

• Report on-site on an as-needed basis
• Perform other duties as assigned, required, or needed

Agency-wide Responsibilities

As an arenaflex employee, you will be expected to:

• Participate in supervision, in-service training, and staff meetings
• Maintain good working relationships with co-workers and positively contribute to group morale
• Complete all administrative duties, including time sheets, leave requests, etc., on time
• Use appropriate channels of communication to resolve conflicts with other staff
• Interact with staff, clients, and visitors in a professional and courteous manner

Education and Experience

To be considered for this role, you must possess:

• A Bachelor's Degree from an accredited school with a minimum of 120 college credits or a Master's Degree from an accredited school with a minimum of 30 graduate school credits
• Transcript or copy of degree(s) required
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

Skills and Abilities

To succeed in this role, you must possess:

• Excellent oral and written communication skills
• The ability to function successfully in an environment requiring immediate response to urgent situations
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

Work Conditions

As an arenaflex employee, you can expect:

• To share office space with Crisis Chat Counselors
• To work flexible hours, including holidays and evenings, depending on scheduled shifts
• To be required to lift 25lbs
• To have opportunities for career growth and professional development

Grassroots Rewards & Incentives

arenaflex offers a range of rewards and incentives to support your professional growth and well-being, including:

• 100% payment of expenses for licensure and/or renewal, CEUs, professional trainings, and conferences
• Instant wage increases for certifications achieved while employed
• $250 Hiring Bonus for full completion of onboarding and HR trainings
• $500 Retention Bonus
• Small Loan Option at 0% Interest for 1 year

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are passionate about making a difference in people's lives and possess the skills and expertise to handle high-pressure situations, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. Apply for this job