[Remote] LLM -AI Quality Analyst - English

Note: The job is a remote job and is open to candidates in USA. PGC Digital (America) Inc is a CMMI Level 3 Company seeking an AI Quality Analyst to evaluate a new personalization feature for Gemini. The role involves assessing the quality of AI responses based on personal interactions and experiences, requiring a blend of creativity and analytical skills.

Responsibilities

• Designing and executing multi-turn conversational prompts (typically 1-5 turns) that require the AI to utilize your personal information and experiences
• Evaluating model responses based on your intent from the starting prompt, checking if the personalization was appropriately applied
• Analyzing responses for Grounding issues, ensuring claims about you are supported by evidence and not flawed inferences or hallucinations
• Assessing Integration quality to ensure personal data is woven naturally into the response without robotic "overnarrating"
• Rigorously evaluating and stack-ranking two model responses side-by-side (SxS) to determine which is overall more helpful, easy to use, and enjoyable
• Writing clear, defensible rationales for your comparisons, explicitly referencing where issues or positive aspects occurred in the conversation
• Extracting and verifying "Debug Info" from the model to confirm that chat summaries and data sources were properly utilized
• Maintaining strict data hygiene by deleting evaluation conversations to prevent them from polluting your future chat history

Skills

• English Proficiency: Ability to read and write in English with a high degree of competence, as English is the focus language for this project
• Personal Account Usage: Willingness to use your primary personal Google account (not a testing account) and enable personal data sources for a genuine assessment
• Schedule Flexibility: Full-time availability in your local time zone is required. We are staffing a global, 24-hour operations team
• Exceptional Analytical Thinking: Demonstrate ability to evaluate nuanced and ambiguous AI responses, specifically assessing personalization quality
• Creative Prompt Engineering: Experience in designing creative, multi-turn starting prompts based on personal context to thoroughly test the model's capabilities
• Strong Evaluation Acumen: Understanding of personalization concepts, including the ability to identify incorrect personalization, poor inferences, and forced connections
• Meticulous Attention to Detail: The ability to review Side-by-Side (SxS) model responses and spot subtle differences in naturalness and overnarrating
• Excellent Written Communication: Superior ability to write clear, concise, and structured rationales for model rankings, explicitly referencing specific turn numbers
• Feedback: Ability to provide constructive feedback and detailed annotations
• Communication: Excellent communication and collaboration skills
• Independence: Self-motivated and able to work independently in a remote setting
• Technical Setup: Desktop/Laptop set up with a good internet connection
• BS/BA degree or equivalent experience in a relevant field (e.g., Policy, Law, Ethics, Linguistics, Journalism, Computer Science, or a related analytical field)
• Experience in data annotation, AI quality evaluation, content moderation, or a related role is strongly preferred

Company Overview

• PGC (America) Inc represents the North American arm of PGC Digital, the global brand identity of PradeepIT Global Consulting PTE Ltd — a Singapore-headquartered IT services and consulting company delivering intelligent enterprise transformation worldwide. It was founded in 2016, and is headquartered in , with a workforce of 501-1000 employees. Its website is https://us.pgcdigital.ai.

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