Experienced Online Community Moderator for arenaflex's Festival of Homiletics 2025
At arenaflex, we are dedicated to fostering meaningful dialogue and respectful conversations in the digital space. As we prepare for our annual Festival of Homiletics 2025, we are seeking a highly skilled and diplomatic Online Community Moderator to oversee participant interactions in our online chat platform. This virtual role is a unique opportunity to contribute to the success of our event while promoting a culture of inclusivity and respect.
About arenaflex and the Festival of Homiletics
arenaflex is a leading organization in the field of theological education and community engagement. Our Festival of Homiletics is an annual event that brings together scholars, clergy, and lay leaders to explore the intersection of faith and culture. With a focus on theological diversity and meaningful dialogue, our festival provides a platform for participants to engage in respectful and thought-provoking conversations. As an Online Community Moderator for arenaflex's Festival of Homiletics 2025, you will play a critical role in ensuring that our online chat platform remains a safe and respectful space for participants to engage with one another. Your expertise in online community management and chat moderation will be essential in maintaining a positive and inclusive environment, while also promoting the values of theological diversity and respect.
Key Responsibilities
As an Online Community Moderator for arenaflex's Festival of Homiletics 2025, your key responsibilities will include:
- Monitoring real-time chat conversations during the festival dates (May 8-16, 2025) to ensure that conversations remain respectful and follow the established Digital Covenant for the event
- Applying moderation guidelines with discernment, allowing for theological diversity while maintaining respect
- Addressing inappropriate content following established protocols
- Directing technical support issues to appropriate channels
- Documenting concerning interactions for the Customer Service team
- Collaborating with the event team via Slack for escalated situations
- Maintaining a light-touch moderation approach that prioritizes open dialogue and intervention only when necessary to maintain a respectful environment
Moderation Approach
As an Online Community Moderator for arenaflex's Festival of Homiletics 2025, you will be expected to adopt a light-touch moderation approach that prioritizes open dialogue and respect. This will involve:
- Differentiating between theological disagreement (permitted) and personal attacks (not permitted)
- Following established protocols for warnings and user management
- Making quick, fair judgments about appropriate content
- Maintaining a high level of diplomacy and respect in all interactions
Required Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Excellent written communication skills with a diplomatic approach
- Familiarity with online community management and chat moderation
- Understanding of theological/religious discourse and sensitivity to diverse perspectives
- Ability to make quick, fair judgments about appropriate content
- Experience with online event platforms (Whova experience a plus)
- Availability throughout the Festival of Homiletics schedule
Technical Requirements
As an Online Community Moderator for arenaflex's Festival of Homiletics 2025, you will need to meet the following technical requirements:
- Reliable high-speed internet connection
- Comfort navigating between multiple platforms (Whova, Slack, Google Docs)
- Ability to take screenshots when needed for documentation
Hours and Compensation
As a remote worker, you will be expected to work flexible hours that align with the Festival of Homiletics 2025 programming. You will be compensated at a rate of $18.00/hour, with training provided prior to the event.
Location
This is a remote position, with 100% of the work being done from home.
How to Apply
If you are a highly skilled and diplomatic Online Community Moderator with a passion for promoting respectful and inclusive online communities, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief statement about your approach to online community moderation. Apply for this job