Service Operations Specialist/Business Analyst - US/(Durham, NC)

We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change? Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go. The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds. We love learning, taking care of each other, and having fun with each other. The future is electric - get ready to join the current! This is just the beginning. ABOUT THE ROLE As a Service Operations Specialist, you will serve as the strategic financial performance partner for the Life-Cycle Services Department. This role bridges the gap between field activity and financial reporting by building a foundation of accurate, automated, and actionable data. You will own the operational excellence of the Spare Parts program and Service Delivery metrics, driving aftermarket revenue growth, service profitability, and technician productivity. Ultimately, this position ensures a clear understanding of the service financial "truth" at the operational level to support informed executive decision-making. YOUR IMPACT

• Master the "Financial Truth": Own the service revenue model. You'll reconcile booked vs. recognized revenue, track deferred carryover, and deliver leadership-ready commentary on Gross Profit and EBIT.
• Optimize the Supply Chain: Build consumption and "burn rate" models for spare parts. You'll set the min/max safety stock levels that prevent stockouts while keeping our cash flow healthy.
• Drive Operational Excellence: Build and maintain utilization models to quantify exactly how our technicians spend their time.
• Automate Everything: Use your Python mastery and VBA macros to eliminate manual workflows.
• Identify Growth Opportunities: Partner with Sales to spot revenue leaks, identify customers coming off warranty, and flag installations needing preventive maintenance.

WHAT DO WE EXPECT FROM YOU?

• Bachelor's degree in Business Analytics, Finance, Supply Chain, Industrial Engineering, or similar.
• 3-5+ years in a business analyst/operations analyst/finance analyst role (service, industrial, manufacturing, or field operations strongly preferred).
• Python (Mastery Required): Proven ability to build automation, models, and repeatable analytics in Python.
• Excel + VBA (Required): Advanced Excel plus ability to record and write macros (VBA) for automation and repeatable reporting.
• Experience working with ERP/CRM datasets (SAP, Navision, Epicor, Salesforce or similar).
• Ability to translate data into executive-ready insights and clear recommendations (not just reporting).

Additional Skills (Preferred):

• Knowledge of EV charging systems and industry standards.
• Knowledge of EV charging standards and protocols (e.g., CCS, CHAdeMO, GB/T)
• Experience reading and analyzing technical schematics.

WHY KEMPOWER? We believe in integrity. This means open doors and honest conversations, career development, and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it's not just the product we're developing, but our people. We support your well-being by offering comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses! Get to know us better at Kempower Careers! WOULD YOU LIKE TO PLUG IN AND BE THE CHANGE? Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you! Location: USA/North Carolina/Durham (RTP) Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages. If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at [email protected]. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law. Team United States Role Solutions and Services Locations Durham, North America Remote status Hybrid Employment type Full-time Apply tot his job Apply To this Job