Experienced Licensed Customer Service Representative – Personal Lines Insurance
At arenaflex, we're dedicated to providing exceptional customer service and support to our policyholders and agents. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to our customers. If you're passionate about insurance, have a strong customer service background, and are looking for a challenging and rewarding career, we encourage you to apply.
About arenaflex
arenaflex is a leading provider of personal lines insurance products and services. With a rich history dating back to 1912, we've grown into one of the largest global property and casualty insurers, serving millions of customers worldwide. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted and respected industry leader.
Job Summary
As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service to policyholders and agents, resolving customer inquiries and issues, and promoting our personal lines insurance products and services. You'll work closely with our team to ensure that our customers receive timely, accurate, and responsive service, and that their needs are met with a high level of satisfaction.
Responsibilities
* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
- Builds rapport with each customer, listens to their requests and inquiries, and works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
- Uses de-escalation tactics and when necessary, escalates to appropriate team members.
- Processes policyholder transactions accurately and within Customer Response Center established time standards.
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
- Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
- Understands aspects of billing systems as it pertains to policy coverage.
- Identifies and communicates transactions and impact to policy premium.
- Evaluates and makes decisions regarding exceptions to payment plan and fees.
- Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
- Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
- Develops and maintains product, procedural, and technical systems knowledge.
- Completes licensing and continuing education requirements.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and required internet connectivity.
- Performs additional duties as assigned.
Qualifications
* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
- Associates degree and 1+ year Insurance experience preferred.
- 3-5 years related Customer Service experience is required.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- Personal Lines producer insurance licenses required upon hiring and training.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free workspace. We provide all necessary equipment, including a reliable computer, headset, and internet connection. Our team is dedicated to fostering a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed.
Benefits and Perks
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Comprehensive training program to ensure your success
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're interested in advancing to a leadership role or exploring new areas of the business, we're dedicated to supporting your success.
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Competitive base salary
- Bonus and commission opportunities
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Access to employee assistance programs
How to Apply
If you're passionate about customer service, have a strong background in insurance, and are looking for a challenging and rewarding career, we encourage you to apply. Please submit your resume and cover letter to our online application system. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to fostering a diverse and inclusive workplace, where employees from all backgrounds can succeed and thrive. We welcome applications from qualified candidates of all ages, ethnicities, genders, and abilities. Apply for this job