Experienced Customer Service Representative – Oklahoma County, OK

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch service to our customers, ensuring their needs are met, and building lasting relationships. If you're passionate about delivering world-class customer service, we want to hear from you!

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. With a strong focus on community engagement and social responsibility, we're proud to be a part of the Oklahoma County community.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Oklahoma County, OK. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the best possible experience. If you're a customer-focused individual with excellent communication skills, we want to hear from you!

Key Responsibilities

* Provide exceptional customer service to internal and external customers, ensuring their needs are met and exceeded

• Respond to customer inquiries, resolve complaints, and provide solutions to customer issues
• Work with Enforcement Agents to provide information about businesses and licenses that require education visits
• Communicate concerns to Agents and follow up to ensure appropriate actions are taken on licenses
• Assist walk-in customers at the front counter and callers with random questions about the Accela licensing program
• Train other team members on the use of the online licensing system and assist in creating training/user manuals and videos
• Supervise employees engaged in providing services and information to customers, and train staff
• Respond to requests for informational materials, research, and fill requests for those requesting such materials and information
• Prepare notice of statements and send copies to customers, reconcile discrepancies in billing, and issue reminder notices
• Maintain inventory or other records, purchase necessary materials, set up displays, maintain cleanliness of work area, and sell merchandise
• Receive customers or visitors, answer telephone calls, secure and provide requested information, provide services, or direct the request to those who can provide the customer with the information or services
• Respond to requests concerning the interpretation of agency or program policies and procedures, develop policies and procedures for the operation of daily activities
• Prepare mail and parcels for mailing, sort and distribute mail, operate scales and meters to determine proper postage
• Screen, examine, and verify documents for correctness, appropriateness, adequacy, and conformity to establish requirements and follow up on requests or discrepancies

Essential Qualifications

* One year of experience in sales, public contact work, handling and processing mail, or general office clerical work

• Four additional years of experience in customer service, mail room operations, or technical clerical work
• Equivalent combination of education and experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in operating various office equipment, including computers
• Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams

Preferred Qualifications

* Experience in customer service, sales, or public contact work

• Knowledge of methods and procedures concerning public contact, telephone procedures, spelling, punctuation, and grammar, arithmetic, and the program or services being provided
• Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams
• Experience in training and supervising staff
• Ability to touch type

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in operating various office equipment, including computers
• Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development programs and workshops
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. We're proud to be a part of the Oklahoma County community and are committed to giving back to our community through volunteerism and charitable giving.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary: $41,136.48 per year
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• Collaborative and supportive work environment

How to Apply

If you're a customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. We're committed to creating a diverse and inclusive work environment that values and respects all employees.

Note

arenaflex is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. We're committed to creating a diverse and inclusive work environment that values and respects all employees. Apply for this job