Vice President, GMNS Know Your Customer (KYC)

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? About American Express Global Merchant & Network Services (GMNS) Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Global Strategy Operations & Performance (GSOP) teams are trusted enablers of a profitable, compliant, and vibrant network for GMNS, advancing strategy, governance, and execution to drive a sustainable impact. Global Strategy Operations & Performance (GSOP) within Global Merchant & Network Services (GMNS) is looking for a Vice President, GMNS KYC Programs to lead a diverse team of high-performing professionals focused on building and executing the plan to uplift our global Know Your Customer (KYC) processes and capabilities. Reporting into the VP, Global Merchant Operations, the individual will be accountable for KYC Transformation and KYC Operations to ensure GMNS has modern capabilities and end to end process oversight, strong governance, controls, and continuous improvement across the KYC lifecycle. This role will involve extensive collaboration with partners across business units, functional areas, and geographies.

Responsibilities

• Define and lead GMNS KYC strategies and operations that align to enterprise and market standards and support long term business and regulatory outcomes.
• Shape KYC Roadmap for GMNS working closely with GMNS Onboarding team, market teams and servicing in line with Guardian requirements.
• Partner with Product, Business and Technology on strategic priorities, sequencing and dependencies.
• Drive remediation projects to address regulatory requirements and define and execute future state merchant refresh strategies
• Expand KYC operational leadership to ensure KYC refresh programs operate within control and are measured and documented.
• Continuously and actively managing risks and issues across initiatives, ensuring timely identification, assessment, prioritization and management, driving timely mitigation paired with appropriate escalation, when required
• Lead GMNS Financial Crime PMO team.
• Partner with global teams across compliance, risk, control management, servicing and technology teams to strengthen KYC/AML frameworks.
• Drive global and market level reporting to track progress.
• Lead and develop global high performing team, fostering a culture of excellence, empowerment, and continuous growth.
• Drive a culture of collaboration and shared accountability.

Requirements

• Deep experience leading large complex projects / programs of change through to execution, ensuring compliance with regulatory requirements
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives
• Demonstrated ability to adapt to shifting priorities and emerging risks, managing conflicts while operating in a fast-paced, highly complex environment, ensuring quality and impact of program deliverables
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong leadership, communication, and stakeholder management skills.
• Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds
• Experience in risk management with deep understanding of financial crimes and compliance risk, including AML/CFT or a related discipline
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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