Clinic Associate

The Role

As a Clinic Associate at Health Strat, you're a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect’s clinical sessions through various channels, including email, chat, and call support.

What You'll Do

1.Operational Efficiency

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.  

2. Client engagement (For corporate clients)

• Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

3. Network engagement and deployment

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
• Navigate administrative processes, including financial assistance and responding to emails.

Requirements

Who You Are

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Must be amenable to working 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM – 2:00 PM)

Benefits

Why You’ll Love Working With Us

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together