[Remote] Salesforce Architect (W2)

Note: The job is a remote job and is open to candidates in USA. Snowrelic Inc is seeking a Salesforce Architect to lead the design and implementation of Salesforce solutions that enhance user and customer experiences. The role involves collaborating with stakeholders to optimize platform and integration designs while driving architectural innovation and mentoring team members.

Responsibilities

• Lead the design and implementation of end-to-end Salesforce solutions that power customer and user-facing systems
• Ensure that architecture decisions prioritize ease of use, accessibility, responsiveness, and reliability, alongside maintainability and scalability
• Collaborate with business stakeholders and UX experts to map user and customer journeys within Salesforce
• Translate insights into platform improvements and technical enhancements that drive engagement and satisfaction
• Shape Salesforce platforms and APIs that streamline the delivery support ecosystem – integrating tools and services that enable fast, consistent, and personalized interactions across customer touchpoints
• Drive architectural innovation by identifying emerging Salesforce technologies and customer-experience-enhancing patterns
• Lead experiments and proofs-of-concept focused on reducing friction, latency, and manual effort in user interactions
• Act as a key contributor within the Agile Release Train (ART), actively participating in PI planning, backlog refinement, and delivery ceremonies
• Provide architecture guidance that empowers teams to deliver incrementally with customer satisfaction in focus
• Coach engineers, analysts, and product owners on customer-first architectural practices within Salesforce
• Promote shared responsibility for customer outcomes and foster continuous improvement of service design Skills
• 5+ years of enterprise architecture experience (Salesforce Sales, Service, Experience Clouds) with a focus on user experience and service quality
• Strong understanding of customer support, case management, and digital self-service platforms within Salesforce
• Demonstrated ability to map and design user and customer experiences, converting insights into technical architecture that improves service outcomes
• Experience with domain-driven design, event-based systems, and modern API development in Salesforce
• Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution)
• Effective communicator, capable of aligning diverse teams around architecture and experience goals
• Commitment to continuous learning, inclusion, and agile delivery culture
• Understanding of the SAFe framework and ART collaboration patterns preferred
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico
• Salesforce Architect or Consultant certifications
• Group Benefits Or Insurance Industry Experience
• Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools
• Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft) Company Overview
• Snowrelic Inc was founded by technology professionals with a vision to provide quality and cost-effective Modern IT solutions. It was founded in 2021, and is headquartered in Reston, Virginia, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship
• Snowrelic Inc has a track record of offering H1B sponsorships, with 2 in 2025, 5 in 2024, 10 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job

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