Sales Development Representative Manager

demandDrive is an industry-leading integrated sales and marketing agency with ~400 employees, headquartered in the Greater Boston Area. As an SDR Manager, you will be responsible for building, managing, and executing successful sales development programs for a diverse portfolio of clients, leading a team of Sales Development Representatives to achieve and exceed client goals.

Responsibilities

• Serve as the primary liaison between clients and demandDrive, managing expectations and ensuring alignment
• Collaborate with the VP of Client Success on program strategy and implementation, ensuring alignment with client objectives and organizational priorities
• Maintain consistent internal communication regarding program progress, identifying areas where additional support or resources are needed to ensure success
• Proactively address client concerns and develop strategies to drive their success
• Provide consistent coaching and mentorship to SDRs, utilizing internal sales coaching teams and AI role-playing tools to enhance performance
• Foster a collaborative and accountable team culture that emphasizes continuous improvement and excellence
• Build and maintain high-quality prospect lists for Sales Development Teams by leveraging tools such as ZoomInfo, Cognism, LinkedIn Sales Navigator, and custom research methods
• Develop and refine talk tracks, email templates, and SDR playbooks designed to maximize engagement and achieve high response rates
• Collaborate with internal teams to ensure resources align with client objectives and industry best practices
• Design and implement reports and dashboards within various CRM platforms, primarily Salesforce (SFDC) and HubSpot, with the flexibility to adapt to others like Zoho, Microsoft Dynamics, etc
• Oversee CRM buildouts, including reporting and dashboard creation, to ensure seamless integration with client processes and transparency into our team’s activity and outcomes
• Generate weekly and quarterly reports for clients, demonstrating proficiency in Word and Excel for professional formatting and presentation

Skills

• 1-3 years of experience directly managing/coaching Sales Development Representatives
• Must be able to commute to the Waltham, MA office for hybrid office days
• Bachelor's degree, preferably in a business-related field
• Proven experience in sales development management, particularly within the technology sector
• Demonstrated ability to lead and coach SDR teams to achieve high performance
• Strong proficiency in CRM platforms, especially SFDC and HubSpot, with a conceptual understanding of building reporting and dashboards in others (ex. Zoho, Microsoft Dynamics, etc.)
• Familiarity with building high-quality prospect lists for Sales Development Teams using tools like ZoomInfo, Cognism, LinkedIn Sales Navigator, and custom research methods
• Proven experience in developing highly effective talk tracks, email templates, and SDR playbooks designed to deliver high response rates and drive results
• Excellent written and verbal communication skills
• Strategic thinker with strong organizational and detail-oriented skills
• Proficiency in Microsoft Word and Excel for reporting purposes
• Ability to take accountability for client accounts, demonstrating ownership of both successes and areas for improvement
• Experience in digital marketing campaigns is a plus

Benefits

• Hybrid work model
• Health coverage and other health & wellness benefits via BCBS
• Vision care
• Dental coverage (Delta Dental)
• Paid maternity & paternity leave
• Life & disability insurance
• 401(k)
• Paid time-off, including 14 paid holidays
• Positive company culture
• Team happy hours
• Casual dress code
• Company laptop, full tech stack, and other resources provided by demandDrive

Company Overview

Company H1B Sponsorship