Business Analyst I/II

Blue Cross of Idaho is seeking a Business Analyst to identify and analyze business needs while supporting the CRM and Sales Operations team for the Revenue Division. The role involves gathering requirements, defining scope and objectives, and recommending solutions to improve business processes.

Responsibilities

• Recommending solutions or improvements to business processes
• Researching business requirements, developing detailed specifications, and validating the solutions with business partners
• Communicating needs to the development team by translating business requirements
• With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management Teams
• Troubleshooting technical issues and work through a resolution (root cause analysis)
• Planning and executing business user acceptance testing and related test activities

Skills

• Bachelor's Degree in Technical Subject area or related field; OR equivalent work experience (Two years' relevant work experience equals one year of college)
• Knowledge of gathering and documenting business requirements, process mapping methodologies, and project management
• Collaboration & communication - may also lead cross-functional project teams
• Analytical skills such as problem solving, process improvement
• Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers
• Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks
• Analyze and improve business operations, business development, and assist with development of process and system specifications
• Experience working in enterprise level CRM
• Experience working with an Agile/Scrum framework
• Ability to leverage AI in day to day activities supporting the role
• Operational process design and implementation
• Health insurance aptitude
• Technical skills in Salesforce, Pega, or Microsoft Dynamics
• Sales and account management experience

Benefits

• Paid time off
• Paid holidays
• Community service and self-care days
• Medical/dental/vision/pharmacy insurance
• 401(k) matching and non-contributory plan
• Life insurance
• Short and long term disability
• Education reimbursement
• Employee assistance plan (EAP)
• Adoption assistance program
• Paid family leave program

Company Overview