Salesforce Sr. Consultant, Managed Services
About the position At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
Responsibilities
- Serve customers as a Senior Consultant, owning functional delivery and execution
- Provide industry best practices and act as a trusted client advisor
- Leverage Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service
Cloud, Sales Cloud, Knowledge, Amazon Connect)
- Translate business requirements into scalable solution designs and configurations
- Drive continuous improvement and innovation on long-term customer engagements
- Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
- Own client and team onboarding activities
- Partner with customers to define and manage the Backlog
- Define User Personas
- Write and groom User Stories
- Decompose User Stories into actionable Tasks
- Lead 3–4 managed services engagements concurrently, supported by global delivery teams
- Track budget consumption, monitor timeline and resource staffing per contract
- Own engagement status, risks, issues, and client communication
- Perform routine and complex Salesforce configuration and enhancements
- Work together with the Delivery Owner towards client satisfaction
- Coach and mentor junior functional and technical team members
- Stay current on new Salesforce and Amazon capabilities
Requirements
- 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
- Significant business process, technical consulting, or enterprise architecture experience
- Solid understanding of the full Salesforce Platform and its architecture, understanding of Amazon products is a plus
- Willing and able learner of new technologies
- Strong written and oral communication
- Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
- Experience writing user stories with estimation/sizing and release planning
- Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications
- Attention towards detail – detail oriented
- Strong team player
- Great communication skills
- Keep an open mind and must be flexible to change
Nice-to-haves
- Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist
Apply tot his job Apply To this Job