Experienced Full-Time Remote Customer Service Voice Agent – Award-Winning Team at Chewy

Join the Chewy Team: Deliver Exceptional Customer Experiences as a Full-Time Remote Customer Service Voice Agent Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have a passion for delivering exceptional customer experiences and a love for pets? Look no further! Chewy, a leading online pet retailer, is seeking full-time, remote Customer Service Voice Agents to join our award-winning customer service team. About Chewy and Our Culture At Chewy, we're dedicated to providing an exceptional customer experience and building strong relationships with our customers. Our company culture is centered around our values of empathy, kindness, and a passion for pets. We're a team of motivated and driven individuals who are committed to delivering exceptional results and making a difference in the lives of our customers and their pets. As a Chewy team member, you'll be part of a dynamic and supportive team that values diversity, inclusion, and growth. We're committed to providing our team members with the tools, resources, and opportunities they need to succeed and thrive in their careers.

What You'll Do

As a Customer Service Voice Agent at Chewy, you'll be responsible for delivering exceptional customer experiences via phone. You'll engage with customers who contact us for a variety of topics, including helping them shop for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned.

• Engage directly with customers who contact us for a variety of topics, including shopping, product information, and problem-solving
• Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
• Operate with a willingness to learn and grow, and be open to feedback and coaching
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams What You'll Need To be successful as a Customer Service Voice Agent at Chewy, you'll need:
• No corrective actions issued within the last 90 days
• To have been in your current position for at least 90 days
• Customer service experience
• Excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet
• Ability to adapt to change and be flexible with scheduling and work overtime as needed
• High school diploma or equivalent Technical Requirements To work as a remote Customer Service Voice Agent at Chewy, you'll need:
• A work area that is large enough to accommodate computer monitors and is free from distractions
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 5Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify
• A quiet and dedicated workspace that is acceptable for webcam use Why Chewy Customer Service? At Chewy, we're committed to providing our team members with the tools, resources, and opportunities they need to succeed and thrive in their careers. Here are just a few reasons why you might want to join our team:
• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best - no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

What We Offer

As a full-time, remote Customer Service Voice Agent at Chewy, you can expect:

• A competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan
• Ongoing training and development opportunities
• A dynamic and supportive team environment
• The opportunity to make a difference in the lives of our customers and their pets How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please apply with your Chewy email address and Workday name. If you have a disability under the Am

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