Customer Success Specialist - Toronto

Zen Educate is a technology company that matches schools with temporary educator staff, aiming to transform education recruitment. The Customer Success Specialist will manage and grow partnerships with US schools while supporting educators, ensuring they find suitable roles and succeed in them.

Responsibilities

• Managing and growing US school partnerships:
• Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Managing and supporting US educators:
• Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

Skills

• A deep passion for the education sector and creating a positive social impact
• Experience in sales, partnerships, account management, recruitment, or education is a plus
• You thrive on feedback, bring low ego, and are eager to learn daily
• You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
• You lift others up and celebrate the wins of our schools, educators, and your teammates
• You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
• You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
• Health insurance through Blue Cross Blue Shield
• 75% coverage for health
• 75% coverage for vision + dental (Guardian & VSP)
• 50% coverage for health, vision, and dental for dependents
• Quarterly social budget
• Travel opportunities to visit schools + school conferences

Company Overview