ACH Administrator

Amalgamated Bank is looking for a dynamic ACH Operations Administrator to perform all functions related to the Bank’s ACH operations. The role involves processing ACH transactions, ensuring compliance with NACHA rules, and resolving customer discrepancies.

Responsibilities

• Process ACH Pension/Payroll files utilizing various approved secure transmission programs while maintaining all levels of security for both the Bank and clients
• Review and proves ACH file transaction while maintaining full compliance with NACHA operating rules
• Review and research ACH unposted/unprocessed item and take appropriate actions to correct /return items as necessary
• Enforces all Bank ACH security and operating procedures, reporting all violations to ACH Operations Officer
• Research and resolve customer discrepancies and adjustment requests. Modify incoming and outgoing files as per client’s request for deletions and reversals while maintaining all contractual and security procedures
• Contact and notify management using appropriate electronic means regarding unprocessed and rejected items to ensure proper update and maintenance of all payroll/pension participant records
• Assist with ACH reporting requirements
• Receive, research and process customer’s requests to stop automatic debits, blocking accounts using applicable systems
• Research and process all ACH reversal/reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing
• Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution
• Communicate with customers and branches to resolve problems
• Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
• Control and maintain all activity records, enforce departmental controls, and audit and security policies
• Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely
• Prepare reconciliations and ACH settlements for origination activity, exceptions handling etc
• Maintain, backup and archive files for all processed items
• Maintain pre-authorized EFT files and prepare tickets, letters, and memos, as required
• Cross-train and backup as needed in all existing and future EBD functions (Wires/ CashMgmt/ATM)
• Perform various related clerical duties as directed by management

Skills

• High School diploma or equivalent
• Good verbal, written and interpersonal communication skills
• Knowledge of ACH rules and procedures
• Through knowledge of MS Word, Excel and Access. Excellent data entry skills
• Good mathematics and investigation skills

Company Overview