Client Experience Manager

The Client Experience Manager maintain proactive communication cadence within a dedicated portfolio and acts as the single point of contact for clients. Manage questions/escalations, seek feedback during business reviews and act as advocate to ensure overall client satisfaction.

Making an Impact     •    Assigned a dedicated portfolio of Right Management’s clients. •    Provides escalation resolution in the areas of program questions, candidate delivery, reporting, billing and global delivery. •    Owns client communication including but not limited to: regular touchpoint calls, monthly/quarterly business activity reviews and post-event reviews.  •    Proactive NPS management by driving client participation and follow up.

Sharing Expertise     •    Gathers and shares feedback to optimize support, maintain expertise within the client experience team, and ensure best practice processes. •    Stay abreast of all Right Management offerings. •     Demonstrate the ability to move actions towards positive outcomes even when the processes may be unclear or undefined.  

Gaining Exposure •    Responsible for building and maintaining client relationships. •    Act as primary point of contact for client escalation, liaison with operations, delivery and sales toward issue resolution, and provide high level of client satisfaction.

Your Typical Day     •    Provides strategic, consultative account management in order to retain business. •    Maintains proactive regular communication with clients. •    Works with members of operations, delivery and sales to resolve issues related to program management, candidate delivery, reporting and billing.  •    Triages and escalates critical and high priority client issues. Other accountabilities as assigned

Required •    3+ years’ experience supporting client projects and deliverables, customer service or relationship management:  •    Bachelor’s Degree or equivalent professional experience

Nice to Have •    Field experience working with Right Management Career management. 

  About Right Management Right Management is the global career and talent development expert within ManpowerGroup®. We help organizations become more agile, attractive and innovative by creating a culture of career management and learning that nurtures future talent, motivates and engages people, and provides individuals with opportunities to increase their value throughout their careers. We improve time to value through our expertise in organizational effectiveness, career management and individual development. Our approach is centered on the fact that organizations thrive when individuals are successful in their careers. We've spent the last 35+ years identifying workforce challenges and developing innovative solutions, enabling our globally informed methods to be time-tested across more than 50 countries. For more information about Right Management, visit: www.right.com.   ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.