Customer Service / Tech Support Rep (Hybrid)
Concentrix is a forward-thinking global organization known for its inclusive culture and commitment to employee growth. They are seeking a Customer Service / Technical Support Representative to engage with customers through calls and online channels, providing exceptional customer service and resolving inquiries about client products and services.
Responsibilities
- You are the point of contact for all technical inquiries about hardware, software, or other designated client products
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Prepare complete and accurate work including appropriately notating of accounts as required
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Deliver expert customer experiences…with a smile
Skills
- Must live within 64 KM from the Niagara Falls location
- 1 year of customer service experience or equivalent, with a High School diploma or GED
- Effective communication skills in English, both written and verbally
- The natural instinct to multitask, be flexible, and the ability to adapt to changes
- The ability to learn including strong problem-solving skills
- Patience in working with customers is second nature for you
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Familiarity with iOS and/or macOS, or comparable technology
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- Registered retirement savings plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview