Associate Business Analyst

Worldwide Salaried Open

Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data- driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

We are looking for a Business Intelligence Analyst to help design and delivery of our enterprise Business Intelligence reporting and dashboard solutions.
Typical engagements include campaign reporting, KPI and benchmark analysis, and end-to-end development, automation and production of marketing and business dashboards for clients.

Owns hands-on improvement of key KPIs (CSAT, productivity, quality, etc.), not just reporting on them
Designs and runs small pilots and experiments to test changes in training, staffing, or processes
Measures before-and-after impact to see what actually moves outcomes
Uses data (SQL, Excel, Tableau/BI tools) to drive real operational decisions
Applies basic statistical or modeling techniques (Python a plus) to validate results
Brings a Lean / Six Sigma mindset to identify waste and improve workflows
Stays close to the business, partnering with operations to fix real problems—not just analyze them

Bachelor’s Degree in Computer Science, Engineering, Data Analytics, Math or a related technical field.
constraints, triggers, views, stored procedures and functions, packages, and types
Experience with Tableau Desktop/Server based on dashboard development
Strong business analysis skills and project management skills
Knowledge of relational databases, database structure/design and SQL query writing.
Experience with large BI/Data Warehouse projects
Experience working with different data sources (Oracle/SQL Server/Flat file/Excel), extracting, manipulating with the data and loading into databases
High level of proficiency in Excel (formulas, pivot tables)
Knowledge of PowerBI, Alteryx and other BI tools preferred
Highly analytical problem solver
Ability to multi-task, understand and be responsive to internal/external client needs, and work under tight deadlines
Excellent communication, interpersonal, and teamwork skills
Fully capable to work independently and be self-directed in their role
Demonstrate a desire to remain current with industry technologies and standards
10-15% travel requirement

Equal Opportunity Employer / M / F/ H / V

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