We are looking for an Application Support Engineer to join our Technology Operations (TechOps) team. In this role, you will serve as a critical link between our customers, internal stakeholders, and Engineering teams. You will provide Level 2 application support, investigate complex technical issues, monitor system health, and help drive long-term improvements that increase platform stability and performance.

If you’re someone who enjoys digging into logs, writing SQL queries to uncover root causes, and partnering cross-functionally to make systems better every day, you’ll thrive here.

What you’ll do

Application Support & Incident Resolution

• Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution

• Investigate application issues by analyzing logs, system behavior, and performance metrics

• Monitor system health using tools like DataDog and proactively respond to alerts

• Identify root causes and partner with Engineering to implement durable, long-term fixes

Data Investigation & Integrity

• Write, review, and optimize SQL queries to diagnose and resolve data issues

• Ensure data accuracy and integrity across integrated systems

• Perform data corrections and recommend process improvements to reduce recurring issues

Cross-Functional Collaboration

• Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment

• Share insights from support trends to inform feature enhancements and workflow improvements

• Escalate complex issues thoughtfully while maintaining ownership and accountability

Process Improvement & Documentation

• Contribute to internal documentation and knowledge base articles

• Help refine support workflows and monitoring practices

• Proactively identify opportunities to improve application stability, reliability, and performance

Who you are

Must-haves

• 2+ years of experience in Application Support or a similar technical support role

• Strong SQL skills, including writing queries and troubleshooting data issues

• Experience working with application monitoring/logging tools (DataDog preferred)

• Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)

• Experience working in Agile/Scrum environments

• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Nice-to-haves:

• Experience supporting B2B SaaS platforms

• Exposure to incident management or ITIL-based workflows

• Experience identifying automation opportunities to improve support efficiency

You might thrive in this role if you’re naturally curious, stay calm under pressure, take ownership of problems through resolution, and look for ways to prevent issues from happening again — not just fix them once.

Location: This role is primarily remote (U.S. based) ideally EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at [email protected]

Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.