Experienced Customer Service Team Lead - Bilingual in Denton, TX at arenaflex
Join the arenaflex Team and Revolutionize Customer Service
Are you a customer service leader with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, the leading distributor of shipping, industrial, and packaging materials in North America. We're seeking an experienced Customer Service Team Lead to join our team in Denton, TX, and lead the way in providing legendary customer service.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're committed to delivering the best products and services to our customers, and we're looking for talented individuals like you to help us achieve our mission. As a Customer Service Team Lead, you'll be part of a dynamic team that's passionate about customer satisfaction and dedicated to excellence.
Position Responsibilities
As a Customer Service Team Lead, you'll be responsible for leading a team of Customer Service Representatives in delivering exceptional customer experiences. Your key responsibilities will include:
- Coaching and developing Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Reviewing phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Providing feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitating team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handling escalated customer issues and providing weekly support for customer interactions.
Minimum Requirements
To be successful in this role, you'll need:
- A High School diploma or equivalent required; Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
- Bilingual (English/Spanish) - Fluent in both verbal and written forms.
Benefits
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that's passionate about customer satisfaction and dedicated to excellence. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. As a Customer Service Team Lead, you'll be part of a team that's committed to delivering exceptional customer experiences and driving business growth.
Compensation and Growth Opportunities
As a Customer Service Team Lead at arenaflex, you'll have the opportunity to earn a competitive salary, with pay ranging from $28 to $35 per hour, depending on experience. You'll also have access to a range of bonus programs and benefits, including tuition assistance and paid time off.
How to Apply
If you're a customer service leader with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and revolutionize customer service. Apply for this job
Equal Employment Opportunity
arenaflex is an EEO/AA Employer/Vet/Disabled. We're committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job