Account Manager I

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

This Account Manager I position is a pivotal part of our digital campaign success. This role will support our team by providing coordination, logistical and admin support for our campaigns to maximize value and results for our client’s campaigns and growth for our company. Through strategic execution and project management, the Account Manager will ensure continuous campaign coordination support for campaigns to deliver as expected, from launch to landing.

Key Duties & Responsibilities

• Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.

• Respond to customer requests and inquiries regarding current and future work. 

• Resolve issues that may arise during the production of customer products.

• Analyze reports and data to identify revenue and cost containment opportunities.

• Consult with customers to understand business issues and goals, and works with the customer to develop improved solutions to business needs.

• Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths, and weaknesses, and communicates new information to Sales Representatives.

• Responsible for collecting, reconciling and submitting client-provided campaign assets.

• Owns report creation across products and campaigns.

• Sets up dashboards for assigned accounts/campaigns.

• Assists with gathering final campaign insights and measurement results.

• Participates in account strategy and campaign-related brainstorming sessions and research projects.

• Responsible for assigned-accounts’ IO creation and approvals.

• Creative oversight.

• May be involved in specific customer projects as assigned by sales management.

• Performs other related duties and participates in special projects as assigned.

• Bachelor’s degree or equivalent practical experience

• 3 years of relevant experience (Paid Search/Paid Media preferred).

• Ability to excel in a highly dynamic, fast-paced environment that requires a fast learner and flexible thinker.

• Detail-oriented and diligent work ethic with excellent communication, organizational, project/time management, and problem-solving skills.

• Able to translate previous work experience into very good problem-solving skills and appropriately apply proven solutions.

• Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.

• Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.

• Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools to complete work assignments.

• Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.

• Strong team player.

RRD's current salary range for this role is $64,000 to $98,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans