Associate, Key Account Management - Expansion

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Expansion team in Vietnam focuses on identifying new market opportunities and creating growth programs for Grab in the region.

We work on different projects, including launching new services, enhancing existing offerings, and expanding our user base.

Get to Know the Role

We are looking for a dynamic and Associate, Key Account Management - Expansion to join our team in Vietnam. You will manage and expand relationships with our important accounts, creating growth and ensuring customer satisfaction.

The Critical Tasks You Will Perform

• Manage a portfolio of SMB merchants as the primary contact - providing guidance, resolving issues, and maintaining regular online and on-ground engagement
• Build trusted partnerships with merchants by delivering support, improving operational quality, and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out.
• Work with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and growth.
• Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab.
• Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Commercial, or related field in Account Management.
• At least 2 year of experience in Ecommerce, FMCG, F&B, Sales, or related fields.
• Strong communication skills
• Experienced in building and maintaining partner relationships.
• Experienced in negotiation and persuasion.
• Ability to analyze and resolve operational issues and business performance challenges for partners.
• Able to work independently and collaborate effectively within a team.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.