Experienced Order Processing and Data Entry Specialist – Customer Service Support

At arenaflex, we are a dynamic and innovative organization that prides itself on delivering exceptional customer service and support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our team. This is a part-time opportunity that offers a competitive hourly rate of $25.00 - $28.00 per hour, along with a comprehensive benefits package.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the industry. Our team of experts is dedicated to delivering exceptional customer service and support, and we are committed to fostering a culture of innovation, collaboration, and continuous learning. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional development.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customers and internal stakeholders by processing orders, managing inventory, and coordinating logistics. Your key responsibilities will include:

• Interacting with customers, sales and service representatives to handle pre-sales or post-sales service functions related to domestic and international order processing
• Processing orders for materials for both domestic and international requests in accordance with company policy and practice
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges
• Updating databases with status of returned materials issues and accounts for returns inventory
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules
• Ensuring service information is accessible by sorting and filing documents/forms
• Handling requests for additional company materials
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems
• Coordinating and performing activities associated with the transfer of consigned material
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers

Skills, Knowledge, and Expertise

To be successful in this role, you will need to possess the following skills, knowledge, and expertise:

• Direct customer support experience, including administrative experience
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired
• Typical education and experience: Associate degree or equivalent, 1-3 years of related experience

Benefits

arenaflex offers a comprehensive benefits package that includes:

• 401(k) plan with company matching
• Paid Time Off (PTO)
• Sick Time
• Company offers a generous benefits package that pays 100% of medical, dental, and vision
• Short-Term Disability

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. We are committed to empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team as an Order Processing and Data Entry Specialist, please submit your application through our website. We look forward to hearing from you! Apply for this job