Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (Central Region)

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in the Central Region. As a key member of our National Sales team, you will be responsible for providing top-notch customer service, resolving issues, and driving sales growth.

About arenaflex

arenaflex is a leading food distributor with a rich history of promoting from within, excellent training programs, and a continuous improvement focus. We pride ourselves on our commitment to our customers, employees, and the communities we serve. Our team members are the backbone of our organization, and we're looking for talented individuals like you to join our community of food people!

Job Summary

As a Customer Service Representative, you will be the primary point of contact for our National Sales customers, providing exceptional service, resolving issues, and driving sales growth. You will work closely with our sales team, operations, and distribution departments to ensure seamless communication and efficient order processing. This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

* Provide exceptional customer service to National Sales customers via phone, email, and in-person interactions

• Process incoming orders, receive, evaluate, and respond to customer inquiries in a timely manner
• Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements
• Back up to Sales Coordinator roles as needed
• Coordinate same-day deliveries and pickups for customers
• Process pickup requests from customers and National Sales team
• Respond to delivery/routing questions and issues from customers
• Respond to product inquiries from customers and share new or additional services or products
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
• Contact all customers affected by product recalls and withdrawals
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems

Relationships

* Internal: Sales, Operations / Distribution / Support

• External: Customers

What You Bring to the Table

* Education/Training: High School diploma or equivalent required; Bachelor's degree preferred

• Related Experience: Minimum of three years experience in customer service call center environment required; experience in food service distribution a plus
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required; working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred

Benefits

* Competitive hourly rate: $17.50-$19.50 per hour depending on experience and geographical location within the Central Region

• Full US Foods benefits – DAY 1!
• Medical, dental, vision, 401K, life insurance, and much more!
• Overtime compensation
• Health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance

Work Environment and Company Culture

* Hybrid work arrangement: 90% remote/virtual and 10% onsite at distribution center offices located in the Central Region

• Collaborative and dynamic work environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in the food service industry. Apply for the job now! Apply for this job Apply for this job