Experienced Customer Service Agent – Insurance Policy Support (Remote)
At arenaflex, we're revolutionizing the way people manage their cars, and we're looking for a talented Customer Service Agent to join our growing team! As a Customer Service Agent, you'll play a vital role in helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. If you're passionate about delivering exceptional customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you!
About arenaflex
arenaflex is a fast-growing fintech startup on a mission to simplify car ownership. Since launching our mobile app in 2019, we've amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs. We're committed to providing personalized services for all car owners' needs, backed by artificial intelligence and machine learning. Our goal is to make car ownership easier, more affordable, and less stressful.
How you'll make an impact
As a Customer Service Agent, you'll be responsible for:
- Responding to inbound calls from existing customers
- Processing service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Helping customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or making changes to existing policies
- Working to retain arenaflex policyholders by actively finding solutions for customers who are at risk of cancellation
Who we're looking for
* You're a multitasker who can manage multiple competing priorities
- You're passionate about helping others and delivering exceptional customer experiences
- You're a team player who is eager to learn and grow with our company
Compensation and perks
* Hourly wage: $18.00 - 21.00
- We'll pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule
* Monday to Friday 12:30pm - 9pm ET
Why join arenaflex?
* We're a fast-growing fintech startup with a revolutionary product that's disrupting a massive market
- We're committed to providing a supportive and inclusive work environment that encourages creativity, innovation, and growth
- We offer a competitive compensation package, including medical, dental, vision insurance, and a 401K match
- We're passionate about making a measurable difference in the lives of millions, and we're looking for like-minded individuals to join our team
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [insert contact email].
How to apply
If you're passionate about delivering exceptional customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact email]. We can't wait to hear from you! Apply for this job