Experienced Customer Success & Project Coordinator – AgeTech Startup

At arenaflex, we're revolutionizing the way older adults connect with loved ones, healthcare providers, and social events by transforming the TV into a communication, companionship, and care platform. Our mission is to reduce loneliness and isolation, empowering seniors to thrive in their homes for longer. As a motivated and enthusiastic Customer Success & Project Coordinator, you'll play a vital role in supporting the rollout of our technology in senior living communities. This freelance, part-time, flexible opportunity is perfect for someone seeking meaningful work with a growing AgeTech startup while maintaining a healthy work-life balance.

About arenaflex

arenaflex is an award-winning, innovative, and fast-growing AgeTech startup dedicated to improving the lives of older adults and their families. Our cutting-edge technology is designed to make a real difference in the lives of seniors, and we're looking for talented individuals to join our mission-driven team. As a Customer Success & Project Coordinator, you'll be part of a dynamic team that's constantly learning from our customers and adapting to meet their needs.

Key Responsibilities

As a Customer Success & Project Coordinator, you'll be responsible for:

• Serving as the primary point of contact for clients during the rollout process, providing exceptional support and guidance throughout their journey with arenaflex.
• Delivering comprehensive training, documentation, and ongoing guidance to ensure successful adoption of our platform.
• Coordinating implementation timelines with senior living communities and internal teams, ensuring seamless project execution.
• Monitoring project progress, proactively addressing client concerns and roadblocks to ensure timely resolution.
• Gathering feedback and relaying insights to internal teams for continuous improvement, helping us refine our customer success approach in a fast-paced environment.
• Ensuring customers are fully equipped with the knowledge and tools needed for a seamless deployment, empowering them to get the most out of our platform.
• Responding to inbound inquiries from potential customers, providing them with the necessary information to make informed purchasing decisions.
• Following up with existing customers to ensure they stay happy and engaged throughout their subscription, fostering long-term relationships and loyalty.

Qualifications

To succeed in this role, you'll need:

• Strong people skills with the ability to build relationships and provide exceptional customer support, ensuring clients feel valued and supported throughout their journey with arenaflex.
• Excellent verbal and written communication skills, enabling you to effectively communicate with clients, internal teams, and stakeholders.
• Organized, detail-oriented, and proactive problem-solving skills, allowing you to navigate complex projects and ensure timely resolution of client concerns.
• Tech-savvy with the ability to explain technology in a simple, approachable way, making complex concepts accessible to clients.
• Strong problem-solving skills and attention to detail, ensuring that projects are executed flawlessly and client needs are met.
• Motivation to grow and excel in your role and responsibilities, embracing new challenges and opportunities for growth.
• Curiosity and a hunger to learn, always seeking opportunities to expand your knowledge and skills.
• Flexibility and a willingness to wear many hats, adapting to changing project requirements and priorities.
• Experience working with senior living communities is a plus, but not required.

Work Details & Compensation

As a freelance, part-time, flexible Customer Success & Project Coordinator, you'll enjoy:

• Flexible schedule: 20-30 hours per week, allowing you to balance work and personal responsibilities.
• Competitive compensation: $20-30 per hour (based on experience), providing a fair and attractive income for your skills and expertise.
• Employment type: Freelance (1099 independent contractor), offering the flexibility to work independently and manage your own schedule.
• Location: Remote (U.S.-based candidates only), enabling you to work from the comfort of your own home or preferred workspace.

Why Join arenaflex?

By joining arenaflex, you'll have the opportunity to:

• Make a meaningful impact by improving the lives of older adults and their families, contributing to a mission-driven organization that's changing the world.
• Work remotely with flexible hours that fit your schedule, enjoying a better work-life balance and increased productivity.
• Be part of an award-winning, innovative, and fast-growing AgeTech startup, leveraging cutting-edge technology to drive positive change.
• Grow within the company and contribute to our evolving customer success strategy, developing new skills and expertise.

How to Apply

If you're excited about making a real difference and want to be part of a mission-driven company, we'd love to hear from you! Apply today and help us bring connection, companionship, and care to more seniors across the country.

Job Types:

Part-time, Contract

Pay:

$25.00 - $30.00 per hour

Expected hours:

20 - 30 per week

Benefits:

* Flexible schedule

• Work from home

Shift:

Day shift

Work Location:

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