Experienced Full Stack Customer Service Representative – Home Medical Equipment Resupply and Sleep Therapy Support

At arenaflex, we're committed to delivering exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we're seeking a dedicated and compassionate Customer Service Representative to join our team.

About arenaflex

arenaflex is a dynamic and innovative healthcare company that's dedicated to improving the lives of our patients and their families. With a strong focus on customer care and a commitment to excellence, we strive to provide high-quality medical products, services, and support to those who need it most. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us on this journey.

Overview and Responsibilities

We're seeking a highly motivated and customer-focused Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you'll be responsible for providing exceptional support to our patients and their families, ensuring that their needs are met and their questions are answered in a timely and professional manner.

Key Responsibilities:

* Acts as a patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input

Essential Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Preferred Qualifications:

* Knowledge of billing reimbursement and insurance policies and requirements

• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Multi-tasking and attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* Lift minimum of 10lbs

• Prompt and regular attendance is required
• Requires close vision to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
• Office equipment, including but not limited to fax machine, copier, printer, phone, and computer

Benefits and Perks:

* Competitive salary

• Monthly bonus program opportunity with potential unlimited earnings
• Comprehensive benefits package, including medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We're proud to be an equal opportunity employer and value diversity, equity, and inclusion in all aspects of our business.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job