Project Manager, Total Operations

Ipsos is one of the world’s largest research companies, and they are seeking a Project Manager to serve as the single point of contact for internal clients. The role involves managing telephone research needs, ensuring quality execution, and collaborating with various operational departments.

Responsibilities

• Provide an efficient and effective conduit through the research process
• Deal directly with internal clients, Project Managers, MR Programmers and Organization, scheduling and logistics of quantitative research projects
• Ensuring that quality initiatives are followed such as checking logistics and questionnaire programming; working through timelines with 6 departments
• Managing client expectations by troubleshooting for solutions and alternatives in order to increase project profitability
• Checking daily reports on each study and raising 'red flags' if a project is going over budget
• Notice necessary details in sampling and questionnaire design
• Deal with tight timelines and ability to multi-task through the variety of stages of the life of a project
• Manage on-going changes to study specifications, timelines and client expectations
• Reviews financials for accurate payment and billing to the client
• Must be able to manage all types of projects including quick turnaround studies, CATI recruiting, business to business studies, evening projects and mixed methodology projects

Skills

• Minimum two years of market research experience with in-depth knowledge of the field process, at the Team Leader level (internal candidates) would be considered an asset
• Bachelor's Degree or equivalent related experience
• Strong organizational and interpersonal skills, attention to detail and commitment to the accuracy and completeness of information
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience and knowledge in managing projects and/or being part of a project team including – scope, budget, timing and quality assurance
• Ability to resolve conflicting priorities in the delivery of a project; resolve resource issues; and manage project scope to meet expectations
• Able to work independently with a client service approach
• An aptitude for math and advanced Microsoft Excel and Word skills
• Must be a US citizen and pass a security background check

Benefits

• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy

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