Associate Account Manager
Sentido Health is a boutique home health solutions company dedicated to supporting medically complex patients and their families. As an Associate Account Manager, you will help expand access to care by managing patient documentation workflows and building relationships with referral sources, with the opportunity to transition into a full Account Manager role within 6–12 months.
Responsibilities
- Build and nurture meaningful relationships with physician offices and referral sources through daily in-person visits and strategic phone outreach — your presence in the field is what drives growth
- Design and execute weekly territory routing plans that keep you consistently visible and valuable to your key accounts
- Spot new business opportunities within existing and prospective accounts and bring them to life
- Show up as the face of Sentido — a trusted, concierge-level contact that referral partners and patients can count on
- Guide new and renewal patients through the documentation and authorization process, ensuring nothing falls through the cracks
- Stay ahead of pending orders by reviewing, prioritizing, and following up to deliver timely service and an exceptional patient experience
- Champion your patients — advocating for swift resolutions and serving as the bridge between patients, providers, and internal teams
- Help provider offices streamline their documentation workflows so the path to care is always as smooth as possible
- Build deep product knowledge and confidently educate patients and caregivers on equipment use with clarity and compassion
- Support branch-level inventory tracking, equipment management, and replenishment to keep operations running seamlessly
- Maintain full HIPAA compliance in all patient interactions, sales messaging, and marketing materials
- Show up for your team through a rotating on-call schedule and same-day emergency deliveries when patients need it most
- Grow continuously through educational meetings, product trainings, and company events
Skills
- A natural ability to connect with people and build trust quickly — whether you're in a physician's office or a patient's home
- Effective verbal and written communication skills with professional telephone and email etiquette
- The drive to take direction and execute with accuracy, consistency, and follow-through
- A self-starter mentality —you thrive in a fast-paced, field-based environment and don't need constant oversight to deliver results
- Sharp attention to detail paired with strong time management and organizational skills
- Sound judgement and creative problem-solving abilities that allow you to navigate complex situations with confidence
- Ability to manage multiple priorities at once without ever letting your customer service or responsiveness slip
- Uncompromising professionalism, integrity, and team-first mindset in everything you do
- A genuine passion for educating patients and families on equipment and services with empathy
- Ability to educate patients and family members on necessary equipment and services with clarity and empathy
- An authentic interest in building a career in healthcare sales, medical devices, or patient services
- Bachelor's degree or equivalent experience required
Benefits
- Monthly $150 vehicle stipend
- Company-issued gas card
- 401(k) with matching: 100% match up to 4%, partial match up to 6%
- Comprehensive benefits: Medical, dental, vision, life, accidental, GAP, short-term disability, and telehealth insurance
- PTO: 80–160 hours based on tenure
- Wellness perk: Free gym membership, or a $25 monthly stipend if our gym option is unavailable in your area
Company Overview