Training Services Coordinator (Scheduling)

Safe Life is one of the fastest-growing providers of AEDs and life-saving readiness programs, united by a clear mission: helping communities Prevent Heartbreak. We deliver more than products - we provide end-to-end programs that combine equipment, training, and compliance support to keep organizations rescue-ready. GoRescue Brands, a Safe Life US company, is seeking a self motivated, hardworking and reliable Training Services Coordinator to join our growing team! This is a unique moment to join us. We’re scaling rapidly, investing in our people, and building a high-performing team focused on real impact. If you’re looking for work that challenges you and truly matters, you’ll find it here. The Training Services Coordinator executes the scheduling and coordination of training programs and field services. This role ensures requests are scheduled accurately, courses are delivered efficiently, and customers, instructors, and internal teams are supported through clear communication and reliable execution. It also contributes to customer retention and program growth by maintaining strong relationships and identifying opportunities to expand training services. Key Success Factors Accountable & Reliable. You complete work accurately and on time, follow through without reminders, and communicate proactively when issues arise. Detail Oriented & Process Driven. You manage scheduling, systems, and documentation with precision, ensuring accuracy across all training activities. Customer Focused. You communicate clearly and professionally, building trust with customers, instructors, and internal teams while supporting a positive training experience. Organized & Responsive. You effectively manage multiple schedules, priorities, and requests while responding quickly and keeping workflows moving. Driven to make a difference. You are inspired to do your best every day not just because of what you do, but why you do it. You wake up every day thinking about your role in helping in achieving our shared goal of Preventing Heartbreak. Key Tasks

• Review and process incoming training and field service requests; schedule courses and services in a timely (same day acceptance) and accurate manner.
• Utilize scheduling systems to ensure accuracy in course scheduling, instructor assignments, and related records.
• Communicate with customers, instructors, and internal teams to coordinate schedules, confirm logistics, and resolve conflicts.
• Monitor course enrollment and support efforts to meet minimum participation requirements.
• Maintain accurate records related to scheduling, billing support, and training activity within company systems.
• Assist with inbound customer communication (calls, emails, chats), resolving inquiries or routing as appropriate.
• Support onboarding and coordination of new training sites and instructors, including documentation and setup activities.
• Maintain awareness of customer renewal timelines and support outreach to ensure continuity of training services.
• Identify and communicate scheduling trends, capacity needs, or gaps to the training team.
• Support promotion of additional services, including training programs, AEDs, and related offerings, as appropriate during customer interactions.
• Provide administrative and operational support to the training team, including onboarding assistance and participation in team meetings.
• Assist with special projects and process improvements to support efficient training operations.
• Participate in company meetings, training activities, and rare travel as needed.
• Perform other duties as necessary to support individual, department and company objectives.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Minimum of 2 years of experience in scheduling, coordination, customer service, or administrative support.
• Proficiency with Microsoft Office and/or similar systems.
• Experience with scheduling or CRM systems preferred (e.g., Enrollware, WhenIWork, or similar).
• Strong written and verbal communication, organizational, and time management skills.
• Ability to adapt to organizational change, including evolving structures, processes, and priorities, with a constructive approach and positive, solution-oriented mindset
• Strong attention to detail and problem-solving ability.
• Self motivated with ability to work independently while collaborating effectively with internal teams.
• Ability to build and maintain cooperative working relationships with customers and colleagues at all levels of the organization.
• A desire to continually learn and grow in your career.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to occasionally move between office, training, or event locations.
• Ability to travel, rarely, as needed.

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