[Remote] Quality Assurance Auditor, HOA

Note: The job is a remote job and is open to candidates in USA. Porch Group is a leading vertical software and insurance platform, and they are seeking a Quality Assurance Auditor. The Quality Assurance Auditor is responsible for conducting thorough audits of new agents, branch, and producer sign-ups within Salesforce to ensure data accuracy, compliance, and alignment with company policies and regulatory requirements.

Responsibilities

• Audit new agent, branch, and producer onboarding records in Salesforce for completeness and accuracy
• Review submitted documentation to verify required information is present and correctly categorized
• Check that onboarding workflows, approval processes, and escalation paths were properly followed
• Ensure compliance with internal policies, client requirements, and regulatory standards
• Identify data entry errors, missing documentation, and discrepancies in sign-up details
• Validate that all mandatory fields and templates are correctly used
• Track audit findings and maintain detailed logs of errors and inconsistencies
• Generate audit reports highlighting common issues, trends, and root causes
• Escalate critical discrepancies, compliance breaches, or recurring onboarding problems
• Participate in calibration sessions to ensure consistency in audit evaluations
• Recommend corrective actions and process improvements based on audit results

Skills

• Demonstrates strong auditing and analytical capability when reviewing Salesforce records and onboarding documentation, ensuring data accuracy and completeness
• Maintains a high level of attention to detail, consistently identifying discrepancies, missing information, or documentation errors within onboarding records
• Effectively interprets and applies onboarding policies, procedures, and compliance requirements when evaluating documentation and system entries
• Communicates audit findings clearly and professionally through written reports, summaries, and documented feedback
• Analyzes onboarding activity across agents, branches, or producers to identify recurring documentation issues, operational risks, or process gaps
• Exercises objective judgment and applies evaluation standards consistently to ensure fair and accurate audit outcomes
• Utilizes Salesforce and related onboarding systems efficiently to review records, validate documentation, and trace activity history
• Leverages Excel or other reporting tools to organize audit data, analyze trends, and support reporting of findings
• Experience working with global and/or US based business teams
• Excellent written and communication skills in English language
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Benefits

• Paid initial training
• Ongoing training to help you develop in your role and career
• You’re working from home, but not alone! Your team is available in real-time to help you be successful!
• This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

Company Overview