Senior Java Product Support Engineer

Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central. Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central. Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software. From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.   Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.   From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com What you'll do:

Debug and troubleshoot incidents with Sonatype products and solutions

Reproduce defects and file actionable issues for product engineering

Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)

Represent Technical Support and customer interests in Engineering and Product Management discussions

Assist product management in developing and prioritizing enhancement lists

Summarize, communicate, and escalate customer experiences to management

Contribute to and maintain our Knowledge Base

Contribute to our diagnostic tools and utilities, and create new ones

Respond to customer inquiries via support cases, email, chat, and phone

Who you are:

4+ years experience supporting complex enterprise software solutions

Strong ability to read and understand Java code is necessary

Experience using Rest APIs

Experience with testing and/or development of production quality Java based web applications

Solid experience with Linux command line tools

Experience with SQL databases (PostgreSQL is a plus)

Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)

Experience with scripting languages (Python, Bash, Typescript, etc.)

Experience with a major cloud platform like AWS, Azure or GCP

Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)

Experience with container technology like Docker, Kubernetes or similar.

Exceptional communication skills --> Written and verbal

Solid English proficiency

Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)

Debugging certificate-based mutual TLS and SSL authentication

Experience analyzing network traces using tools such as wireshark or tcpdump

Component management build tools (Maven, npm, NuGet etc.)

Experience with Sonatype, jFrog, Snyk and similar products

Deployment/Configuration of Cloud platforms such AWS, Azure and GCP

OAuth and/or SAML integration experience

What we're proud of

2025 AI Compliance Solution of the Year - AI Breakthrough Awards

2025 Best DevSecOps Solution by DevOps Dozen

Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing

2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology

2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)

2023 Fast Company Best Places for Innovators

2023 Gartner's Magic Quadrant

2023 Software Report's Top 100 Software Companies

2023 BuiltIn Best Places to Work

2022 Frost & Sullivan Technology Innovation Leader Award

2022 PeerSpot Silver Peer Award in Software Composition Analysis

2022 Tech Ascension Best DevOps Security Solution Award

2022 NVCT Cyber Company of the Year

Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.

Paid Volunteer Time Off (VTO)

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. #LI-AL1 Apply To This Job