[Remote] Associate Product Manager
Note: The job is a remote job and is open to candidates in USA. Girls Who Code is seeking an Associate Product Manager to support the development and improvement of their digital platforms. This entry-level role focuses on product systems, technical support, and execution within the product lifecycle, partnering with the Senior Product Manager to enhance user-centered technology.
Responsibilities
- Execute product development and lifecycle activities for GWC-developed products and integrated systems, including executing testing, system configuration, and integration work across platforms and tools, under the guidance of the Senior Product Manager
- Document user stories, product requirements, and technical specifications, including acceptance criteria and implementation details
- Track and analyze feature requests and user feedback to inform product improvements
- Perform User Acceptance Testing (UAT) by executing test cases, analyzing system behavior, and documenting bugs with reproducible steps and relevant system context
- Prepare release notes and contribute to internal communications about product updates
- Write and maintain SQL queries and perform data analysis to evaluate product performance, user behavior, and system outcomes
- Utilize Google Analytics or similar web analytics platforms to monitor website performance, analyze user behavior, and surface insights that inform product decisions
- Investigate and troubleshoot product-related issues by diagnosing root causes within underlying systems, data flows, and integrations, and escalate bugs to engineering partners as needed
- Monitor system performance and proactively identify risks, anomalies, or areas for improvement
- Build lightweight automations, scripts, or workflows to improve product operations and support efficiency
- Serve as a technical point of contact for internal teams and external users by responding to product-related inquiries and troubleshooting issues
- Implement website and product updates, including content deployment, feature configuration, and system adjustments across platforms
- Utilize HTML/CSS and CMS tools to support front-end updates and platform improvements
- Maintain and improve technical documentation, FAQs, and internal resources by documenting recurring issues, root causes, and system behaviors
- Analyze common user questions and support trends to inform documentation improvements and product enhancements
- Partner with technical and non-technical stakeholders to translate requirements, clarify system behavior, and support alignment on product updates
- Create and maintain internal documentation and resources, including flowcharts that map technical workflows and system integrations, leveraging enterprise AI tools where appropriate
- Support internal staff in navigating GWC-developed products and related administrative tools through training, guidance, and updates
- Leverage our Enterprise Project Management workspace to coordinate technical support, user resources, and communications efforts
Skills
- Bachelor's degree in a technical or analytical field such as Computer Science, Information Systems, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience)
- 0–2 years of experience in product management, human centered design, product development, technical support, data analysis, technical consulting, or related technical roles (internships and academic projects welcome)
- Foundational experience with SQL, Python, Tableau, or similar data analysis tools, demonstrated through coursework, internships, or personal projects
- Familiarity with web technologies (HTML/CSS) or other programming/scripting languages through coursework, internships, or personal projects
- Familiarity with prompt engineering and human-in-the-loop (HITL) workflows for large language models (LLMs)
- Comfort working with technical systems, troubleshooting issues, and analyzing system behavior, and quickly learning new tools and technologies
- Strong analytical and problem-solving skills, with the ability to break down complex systems and issues
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion
- Familiarity with APIs, data systems, or system integrations
- Familiarity with Jira or similar project management tools and exposure to Agile practices
- Exposure to UI/UX tools such as Figma, Adobe XD, or Sketch
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