Experienced Full Stack Customer Support Representative – Professional Services

Join arenaflex's Mission to Revolutionize Healthcare and Make a Lasting Impact

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's team as a Remote Customer Support Representative, Professional Services. As a key member of our customer support team, you will play a vital role in providing top-notch support to our clients, helping them navigate our products and services, and ensuring their success.

About arenaflex

arenaflex is a leading organization dedicated to improving cardiovascular health and reducing the burden of cardiovascular disease. With a rich history dating back to 1924, we have made significant strides in advancing our mission, but we recognize that there is still much work to be done. As a member of our team, you will be part of a diverse, inclusive, and dynamic community that is passionate about creating a healthier future for all.

Key Responsibilities

As a Remote Customer Support Representative, Professional Services, you will be responsible for:

• Responding to professional customer inquiries related to Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems
• Providing timely and accurate responses to questions regarding website access, basic CPR information, online products, and programs
• Offering technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents, and knowledge
• Escalating concerns appropriately when required and responding swiftly and accurately to email inquiries submitted by Association customers within required time frames
• Updating customer online records, such as profile information, transcript services, and course management, and entering data accurately in CRM tools to record customer sales, problem resolution, and retention
• Maintaining awareness of online course and CPR product information through monthly messaging, strategic initiatives, meetings, and conferences or related policies and procedures
• Collaborating with sales staff to ensure a uniform response and timely resolution to customer problems or concerns

Qualifications

To succeed in this role, you will need:

• At least two (2) years of experience in a customer service field or call center environment
• At least one (1) year of experience in providing first-level technical support to customers
• Demonstrated excellent verbal and written communication skills
• Internet navigation and the ability to navigate among multiple programs/screens
• Demonstrated excellent problem-solving skills
• High School diploma or equivalent
• Ability to develop alternate solutions and make sound decisions
• Computer experience with a proficiency in Microsoft Office: Word and Outlook
• Availability to work Monday through Saturday

Benefits and Rewards

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• Competitive salary
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level
• 12 paid holidays off each year
• Medical, dental, vision, disability, and life insurance
• Robust retirement program with employer match and automatic contribution
• Employee assistance program, employee wellness program, and telemedicine
• Tuition assistance for career development and education
• Access to HeartU, our award-winning corporate university, with over 100,000 resources for continuous learning and professional growth
• Opportunities for career advancement and professional development
• A dynamic, inclusive, and supportive work environment

Why Join arenaflex?

At arenaflex, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that our differences are our strengths and that together, we can achieve great things. As a member of our team, you will have the opportunity to:

• Make a meaningful impact in the lives of our clients and the broader community
• Work with a talented and dedicated team of professionals who share your passion for healthcare and customer support
• Develop your skills and expertise through ongoing training and professional development opportunities
• Enjoy a dynamic and inclusive work environment that values work-life harmonization and employee well-being
• Be part of a mission-driven organization that is committed to creating a healthier future for all

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize healthcare and make a lasting impact.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion and is free from discrimination and harassment. Apply for this job