Experienced Retail Customer Service Expert – Remote- BYOD Opportunity at arenaflex
Join arenaflex, a global leader in digital business services, and embark on a rewarding career journey as a Retail Customer Service Expert. Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Retail Customer Service Expert to join our team of passionate professionals who are dedicated to making a meaningful impact in the lives of our customers.
About arenaflex
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
As a valued member of our team, you can expect:
- Paid Training to equip you with the skills and knowledge you need to succeed
- Competitive Wages that reflect your hard work and dedication
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
- Paid Time Off to recharge and refocus
- Employee wellness and engagement programs to support your physical and mental health
- Opportunities for career growth and advancement in a dynamic and supportive environment
Your Role as a Retail Customer Service Expert
As a Retail Customer Service Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Your responsibilities will include:
- Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling when required
Qualifications and Requirements
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure your success in this role, you will need to meet the following work from home requirements:
- Provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
How to Apply
If you're ready to take the first step towards a rewarding new role, apply now! We can't wait to hear from you and explore how you can make a significant impact as a Retail Customer Service Expert at arenaflex. Apply to this job Apply for this job